{"id":142151,"date":"2020-12-26T11:30:00","date_gmt":"2020-12-26T08:30:00","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/how-to-get-a-refund-from-the-google-play-store\/"},"modified":"2020-12-26T11:30:00","modified_gmt":"2020-12-26T08:30:00","slug":"how-to-get-a-refund-from-the-google-play-store","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/how-to-get-a-refund-from-the-google-play-store\/","title":{"rendered":"#How to Get a Refund From the Google Play Store"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a2e932d33b54\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a2e932d33b54\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-get-a-refund-from-the-google-play-store\/#Get_a_Refund_on_an_App_or_Game_Immediately\" >Get a Refund on an App or Game Immediately<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-get-a-refund-from-the-google-play-store\/#Refunds_After_the_Two-Hour_Period\" >Refunds After the Two-Hour Period<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-get-a-refund-from-the-google-play-store\/#Refunds_for_Movies_TV_Shows_Music_and_Books\" >Refunds for Movies, TV Shows, Music, and Books<\/a><\/li><\/ul><\/nav><\/div>\n<p><strong>&#8220;#How to Get a Refund From the Google Play Store&#8221;<\/strong><\/p>\n<div>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697145\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-store-refund.png\" alt=\"\" width=\"650\" height=\"300\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>Just like when you buy a physical product, it\u2019s possible to get refunds on digital goods as well. With the Google Play Store, that includes <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">app<\/a>s, <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/game\/\" data-internallinksmanager029f6b8e52c=\"7\" title=\"Game\" target=\"_blank\" rel=\"noopener\">game<\/a>s, <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/watch-movies-tv-seriess\/\" data-internallinksmanager029f6b8e52c=\"8\" title=\"Watch Movies &amp; TV Series\" target=\"_blank\" rel=\"noopener\">movies<\/a>, books, and more. We\u2019ll show you how to get your money back.<\/p>\n<p>The Google Play Store has a few different refund policies for the various products it sells. Apps and games can be refunded within the first 48 hours. Digital content such as music, movies, and books may be able to get refunded after 48 hours.<\/p>\n<p>However, the easiest and quickest way to get a refund on an app or game is to do it within two hours after purchase.\u00a0One thing to keep in mind is that you can only get a refund for an app or game once. If you pay for it a second time, you will not be able to get your money back again.<\/p>\n<h2 role=\"heading\" aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Get_a_Refund_on_an_App_or_Game_Immediately\"><\/span>Get a Refund on an App or Game Immediately<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If it has been less than two hours since you purchased the app or game from the Play Store, you can easily get a refund. First, open the Google Play Store on your Android phone or tablet and navigate to the app or game you purchased.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697212\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/xgoogle-play-refund-1.jpg.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.9vszXtKj1y.jpg\" alt=\"play store listing page\" width=\"492\" height=\"195\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>As long as you\u2019re still in that two-hour window, you\u2019ll see a \u201cRefund\u201d button. Tap it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697213\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/xgoogle-play-refund-2.jpg.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.Is2flkvSA3.jpg\" alt=\"tap the refund button\" width=\"492\" height=\"195\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>A message will ask if you\u2019re sure that you want to refund the purchase and uninstall the app. Tap \u201cYes\u201d to proceed.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697214\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/xgoogle-play-refund-3.jpg.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.Fznv151IEm.jpg\" alt=\"tap yes to proceed\" width=\"492\" height=\"171\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>That\u2019s all there is to it. You\u2019ll be instantly refunded to the payment method you used to make the purchase.<\/p>\n<h2 role=\"heading\" aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Refunds_After_the_Two-Hour_Period\"><\/span>Refunds After the Two-Hour Period<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Getting a refund after the initial two-hour window is a little more difficult. To be eligible, it must be less than 48 hours after the purchase of the app or game. This also includes in-app purchases.<\/p>\n<p>For this method, we\u2019ll need to visit the Play Store website in a web browser. Go to the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/play.google.com\/\">Google Play website<\/a>, visit your account page, and select \u201c<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/play.google.com\/store\/account\/orderhistory\">Order History<\/a>.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697215\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-refund-4.jpg\" alt=\"google play order history\" width=\"492\" height=\"215\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>Find your purchase from the list and select \u201cRequest a Refund\u201d or \u201cReport a Problem.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697216\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-refund-5.jpg\" alt=\"select report a problem\" width=\"492\" height=\"233\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>A pop-up will appear with a drop-down menu titled \u201cSelect an Option.\u201d Click it and select the option that matches your situation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697217\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/xgoogle-play-refund-6.jpg.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.eVw2g_lWn5.jpg\" alt=\"select a refund reason\" width=\"492\" height=\"299\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>Depending on your choice, you\u2019ll see some information about Google\u2019s refund policy. Since we\u2019re outside of the two-hour full-refund window, we\u2019ll need to fill out the form. Describe your situation in the text box below and tap \u201cSubmit.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697218\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/xgoogle-play-refund-7.jpg.pagespeed.gp+jp+jw+pj+ws+js+rj+rp+rw+ri+cp+md.ic.B2YFtvcQJ9.jpg\" alt=\"explain situation and submit\" width=\"492\" height=\"166\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>A message will explain that you should receive an email about the refund decision within 48 hours. Note that refunds after the two-hour window are not guaranteed.<\/p>\n<h2 role=\"heading\" aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Refunds_for_Movies_TV_Shows_Music_and_Books\"><\/span>Refunds for Movies, TV Shows, Music, and Books<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Refunds on movies, TV shows, music, and books from Google Play are even trickier. The refund period and policies differ depending on the type of content.<\/p>\n<p><strong>Movies &amp; TV Shows<\/strong><\/p>\n<ul>\n<li>You can request a refund within seven days as long as you haven\u2019t already started watching it.<\/li>\n<li>You have 65 days to request a refund if the movie or TV show is defective.<\/li>\n<\/ul>\n<p><strong>Music<\/strong><\/p>\n<p><strong>Books<\/strong><\/p>\n<ul>\n<li>You can request a refund within seven days of purchase.<\/li>\n<li>You have 65 days to request a refund if there\u2019s an issue with the e-book.<\/li>\n<li>E-book bundles can only be refunded as a bundle, not as individual books.<\/li>\n<li>All sales are final on e-book rentals.<\/li>\n<\/ul>\n<p><strong>Audiobooks<\/strong><\/p>\n<ul>\n<li>All sales are final on audiobooks unless you live in South Korea, in which case you have seven days from purchase to do so if you haven\u2019t already listened to it.<\/li>\n<li>You can request a refund at any time if the audiobook doesn\u2019t work.<\/li>\n<\/ul>\n<p>With all these rules in mind, the process of requesting a refund is pretty straightforward. First, go to the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/play.google.com\/\">Google Play website<\/a> in a web browser,\u00a0visit your account page, and select \u201c<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/play.google.com\/store\/account\/orderhistory\">Order History<\/a>.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697215\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-refund-4.jpg\" alt=\"google play order history\" width=\"492\" height=\"215\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>Find the content you\u2019d like to refund and click \u201cRequest a Refund\u201d or \u201cReport a Problem.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697219\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-refund-8.jpg\" alt=\"click report a problem\" width=\"492\" height=\"229\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>A pop-up will appear with a drop-down menu titled \u201cSelect an Option.\u201d Click it and select the option that matches your situation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697220\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-refund-9.jpg\" alt=\"select a situation\" width=\"491\" height=\"394\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>Depending on your choice, you\u2019ll see some information about Google\u2019s refund policy. Describe your situation in the text box below and tap \u201cSubmit.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-697221\" src=\"https:\/\/www.howtogeek.com\/wp-content\/uploads\/2020\/10\/google-play-refund-10.jpg\" alt=\"describe situation and submit\" width=\"492\" height=\"178\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><\/p>\n<p>Refunds on digital content are not guaranteed. You should expect to hear from Google within 48 hours after your request has been put in.<\/p>\n<hr\/>\n<p>In <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/general\/\" data-internallinksmanager029f6b8e52c=\"3\" title=\"General\" target=\"_blank\" rel=\"noopener\">general<\/a>, the quicker you can make a decision on getting a refund, the better your chances of success are. Hopefully, you can get your money back and put it toward a better purchase!<\/p>\n<\/div>\n<p><script>\n setTimeout(function(){\n  !function(f,b,e,v,n,t,s)\n  {if(f.fbq)return;n=f.fbq=function(){n.callMethod?\n  n.callMethod.apply(n,arguments):n.queue.push(arguments)};\n  if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';\n  n.queue=[];t=b.createElement(e);t.async=!0;\n  t.src=v;s=b.getElementsByTagName(e)[0];\n  s.parentNode.insertBefore(t,s) } (window, document,'script',\n  'https:\/\/connect.facebook.net\/en_US\/fbevents.js');\n   fbq('init', '335401813750447');\n   fbq('track', 'PageView');\n  },3000);\n<\/script><\/p>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMLG0nwswvr63Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\">For forums sites go to <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/forum.buradabiliyorum.com\/\" target=\"_blank\" rel=\"noopener\">Forum.BuradaBiliyorum.Com<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more like this article, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/technology\/\" target=\"_blank\" rel=\"noopener\">Technology category.<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/www.howtogeek.com\/697141\/how-to-get-a-refund-from-the-google-play-store-2\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;#How to Get a Refund From the Google Play Store&#8221; Just like when you buy a physical product, it\u2019s possible to get refunds on digital goods as well. With the Google Play Store, that includes apps, games, movies, books, and more. We\u2019ll show you how to get your money back. The Google Play Store has&#8230;<\/p>\n","protected":false},"author":1,"featured_media":142152,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.howtogeek.com\/thumbcache\/2\/200\/550a54c7263622ca6e940364855cf206\/wp-content\/uploads\/2020\/10\/google-play-store-refund.png","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-142151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/142151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=142151"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/142151\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/142152"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=142151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=142151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=142151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}