{"id":197554,"date":"2021-03-09T10:24:18","date_gmt":"2021-03-09T07:24:18","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/heres-why-youre-not-receiving-otps-in-india-right-now\/"},"modified":"2021-03-09T10:24:18","modified_gmt":"2021-03-09T07:24:18","slug":"heres-why-youre-not-receiving-otps-in-india-right-now","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/heres-why-youre-not-receiving-otps-in-india-right-now\/","title":{"rendered":"#Here\u2019s why you\u2019re not receiving OTPs in India right now"},"content":{"rendered":"

“#Here\u2019s why you\u2019re not receiving OTPs in India right now<\/strong>”
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\nIf you\u2019re making an online payment in India using a card or via net banking, you have to go through a two-factor authentication process. The 2FA is usually in form of a One Time Password (OTP), delivered through a text message.\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

However, many Indians are facing troubles with payments since yesterday as their OTPs are not getting delivered. This is disrupting many online and offline businesses who rely on digital payments.<\/p>\n

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is anyone else facing issues with receiving OTPs in India? Or is it just me, not receiving OTPs since yesterday \ud83d\ude44<\/p>\n

\u2014 abhishek (@abhishek_tri) March 9, 2021<\/a>\n<\/p><\/blockquote>\n

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Pathetic\u2026still no otp\u2026customer care not answering the phone\u2026 @ICICIBank<\/a> @ICICIBank_Care<\/a><\/p>\n

\u2014 Shashi Patel (@shashipatel123) March 9, 2021<\/a>\n<\/p><\/blockquote>\n

The reason is India\u2019s new SMS verification system. Telecom operators have started rolling out a blockchain-based Distributed\u00a0Ledger Technology<\/a> (DLT) that forces telemarketers to register, and avoid being identified as spam \u2014 and therefore blocked.<\/span><\/span>. After registration,\u00a0marketers have to compose and distribute messages<\/span> that comply with pre-app<\/a>roved templates.<\/p>\n

Telecom operators will scrub these messages to check the content, and send it only to folks who have given their consent to receive texts from select companies. You can read more about India\u2019s new SMS system here<\/a>.<\/p>\n

According to multiple<\/a> reports<\/a>, this new system started rolling out yesterday, but because many banks and financial entities failed to register themselves, customers were stuck in an OTP void.<\/p>\n

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DLT went live \u2013 for those who don’t know , that’s a India-wide blockchain based SMS senderid verification for SMS.<\/p>\n

I’m hearing massive failure rates on all bank SMS. OTP and all auth is down.<\/p>\n

\u2014 Sandeep Srinivasa (@sandeepssrin) March 8, 2021<\/a>\n<\/p><\/blockquote>\n

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No OTPs coming through for either Axis or Kotak netbanking \u2013 guess the DLT SMS issue is real.<\/p>\n

Weirdly, Axis on-call OTPs aren’t working either.<\/p>\n

\u2014 Vinay Kesari (@vinaykesari) March 8, 2021<\/a>\n<\/p><\/blockquote>\n

A report from the Economic Times<\/a> noted that the delivery failure rate for OTPs was around 25% amongst top banks. That\u2019s a worrying sign for both customers and banks.<\/p>\n

Many officials from various telecom bodies told ET that operators had sent an intimation to banks and other principal institutions to register their SMS templates.<\/p>\n

While this issue is getting resolved<\/a>, banks and other financial entities should not heavily rely on SMS, and implement a fail-safe way to deliver OTPs through alternative means.<\/p>\n<\/p><\/div>\n