{"id":220444,"date":"2021-04-06T21:47:52","date_gmt":"2021-04-06T18:47:52","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/marriott-hotels-test-replacing-desk-clerks-with-kiosks\/"},"modified":"2021-04-06T21:47:52","modified_gmt":"2021-04-06T18:47:52","slug":"marriott-hotels-test-replacing-desk-clerks-with-kiosks","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/marriott-hotels-test-replacing-desk-clerks-with-kiosks\/","title":{"rendered":"#Marriott hotels test replacing desk clerks with kiosks"},"content":{"rendered":"

“#Marriott hotels test replacing desk clerks with kiosks<\/strong>”<\/p>\n

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Desk clerks are poised to become the latest coronavirus casualty at some Marriott hotels. <\/p>\n

The world\u2019s biggest hotel chain said it is testing automated kiosks equipped with touch screens that can check in guests and spit out room keys, as well as giant vending machines it calls \u201cgrab-and-go marketplaces\u201d that can dispense everything from coffee to breakfast sandwiches and cereal.<\/p>\n

The new kiosks are being tested at two New York City hotels \u2014 the Moxy in Times Square and the Courtyard New York Manhattan\/Midtown East. They also are being piloted at the TownePlace Suites in Monroe, Louisiana. A test also is scheduled for the Moxy in Miami.<\/p>\n

Marriott said the so-called \u201ccontactless arrival kiosks\u201d are meant to ease customers\u2019 fears about getting COVID-19 by interacting with hotel staff. As such, they are equipped with \u201cantimicrobial technology<\/a> baked into the touchscreen glass, powered by UV light to kill bacteria and viruses,\u201d Marriott said in a Monday press release.<\/p>\n

\u201cThe pandemic has accelerated the demand for contactless services and we continue to evolve to meet the changing needs of our guests,\u201d Stephanie Linnartz, president of Marriott International said in a statement.<\/p>\n

Marriott said 65 percent of travel<\/a>ers say they want the latest technologies to make them feel safe and that 87 percent of US customers say they would like to see companies continue to offer options that limit in-person service. Social media<\/a> posts including the phrase \u201cself-service\u201d increased by 170 percent year-over-year from 2019 to 2020, the company said.<\/p>\n

\"Vending
Vending machines can dispense everything from coffee to breakfast sandwiches and cereal.<\/figcaption>
Marriott<\/span><\/figcaption><\/figure>\n

But industry experts see the kiosks as a cost-cutting move \u2014 and a step towards self-checkout automation that has been pioneered in recent years by grocery stores, big-box retailers and fast-food restaurants including McDonald\u2019s, which has installed kiosks at some locations to take customers\u2019 orders.<\/p>\n

\u201cWe\u2019re potentially months from a return to normal in the US, so to use these statistics to justify long-term changes that will be implemented years down the road at many properties is disingenuous,\u201d said hospitality blogger Ben Schlapp<\/a>ig.<\/p>\n

His blog \u201cOne Mile at a Time\u201d greeted Marriott\u2019s release with the words \u201cUgh\u201d and \u201cAwful,\u201d<\/a> and noted that Marriott\u2019s mobile apps are still riddled with bugs.<\/p>\n

For better or worse, automation \u201cis fast coming to the hotel industry,\u201d said consultant Geoffrey Mills, president of GAM Hospitality. \u201cAll the hotels are going to look for labor savings\u201d following a pandemic that has cost hundreds of thousands of jobs nationwide across the sector.<\/p>\n

\"Marriott
Marriott said the so-called \u201ccontactless arrival kiosks\u201d are meant to ease customers\u2019 fears about getting COVID-19 by interacting with hotel staff. <\/figcaption>
LightRocket via Getty Images<\/span><\/figcaption><\/figure>\n

Still, hotels should think twice about axing their front desk clerks, warn industry experts.<\/p>\n

\u201c<\/strong>As they continue to strip away services and the personnel that greet guests when they arrive, they are creating a product that resembles Airbnb,\u201d said Sean Hennessey, president of Lodging Advisors and a New York University professor of hospitality. \u201cAnd so people might eventually ask what\u2019s the difference between a hotel and Airbnb.\u201d <\/p>\n

Marriott\u2019s pilot notwithstanding, don\u2019t expect luxury hotels like the Ritz-Carlton on St. Regis, which are also owned by Marriott, to eliminate the personal touch.<\/p>\n

\u201cThey\u2019ll want the customer interaction and the opportunity to upsell clients to a suite or a room with a view or by the pool,\u201d Mills said.\n <\/p><\/div>\n

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Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

“#Marriott hotels test replacing desk clerks with kiosks” Desk clerks are poised to become the latest coronavirus casualty at some Marriott hotels. The world\u2019s biggest hotel chain said it is testing automated kiosks equipped with touch screens that can check in guests and spit out room keys, as well as giant vending machines it calls…<\/p>\n","protected":false},"author":1,"featured_media":220445,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2021\/04\/contactless-kiosk-marriott1.jpg?quality=90&strip=all&w=1200","fifu_image_alt":"","footnotes":""},"categories":[70897],"tags":[100971,101062,4970],"class_list":["post-220444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-4-6-21","tag-kiosks","tag-marriott"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/220444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=220444"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/220444\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/220445"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=220444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=220444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=220444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}