{"id":232550,"date":"2021-04-21T23:55:43","date_gmt":"2021-04-21T20:55:43","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/tesla-apologizes-for-handling-of-customer-complaint-in-china\/"},"modified":"2021-04-21T23:55:43","modified_gmt":"2021-04-21T20:55:43","slug":"tesla-apologizes-for-handling-of-customer-complaint-in-china","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/tesla-apologizes-for-handling-of-customer-complaint-in-china\/","title":{"rendered":"#Tesla apologizes for handling of customer complaint in China"},"content":{"rendered":"

“#Tesla apologizes for handling of customer complaint in China<\/strong>”<\/p>\n

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Tesla offered a rare mea culpa in China after an angry customer\u2019s unruly protest over the safety of its electric cars went viral this week.<\/p>\n

The dustup started Monday at Tesla\u2019s booth at the Shanghai Auto Show. Video footage of the incident circulated on social media<\/a>, showing a woman climbing atop a Model 3 sedan, shouting allegations about faulty brakes in the cars, while wearing a T-shirt that read \u201cThe Brakes Don\u2019t Work\u201d and \u201cInvisible Killer.\u201d<\/p>\n

The woman had claimed in February that the bad brakes on her family\u2019s Model 3 caused a crash that left her parents needing hospital treatment earlier this year. <\/p>\n

\u201cWe apologize for failing to resolve the problem of the car owner in time,\u201d Tesla said late Tuesday local time on its official account on Weibo, China\u2019s Twitter-like social media<\/a> platform. \u201cWe will try our best to learn the lessons of this experience.\u201d<\/p>\n

The Wall Street Journal reported<\/a> that Tesla\u2019s statement came hours after the Central Political and Legal Affairs Commission, a high-level Communist Party body, accused Tesla of \u201carrogance\u201d and of \u201cendangering\u201d Chinese consumers by selling defective products.<\/p>\n

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A woman stands atop a Tesla vehicle in protest during the Shanghai Auto Show.<\/figcaption>
VCG via Getty Images<\/span><\/figcaption><\/figure>\n<\/div>\n

\u201cTesla has to face up to the torment of its Chinese customers\u201d and stop \u201cpretending to be oblivious to hidden dangers of which it\u2019s well aware,\u201d the commission said in a post on social-media platform WeChat, which was translated by The Journal.<\/p>\n

According to The Journal, the protester, referred to simply as \u201cMs. Zhang,\u201d has demanded a full refund, but Tesla has not granted one.<\/p>\n

In its initial response to the woman\u2019s complaints, Tesla had issued a statement last month on social media, saying that the woman\u2019s father had been speeding at the time of the crash, citing a police report. <\/p>\n

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A female Tesla owner climbed on top of a car\u2019s roof at the Tesla booth to protest her car\u2019s brake malfunction at the Shanghai auto show Monday. The booth beefed up its security after the incident. pic.twitter.com\/ct7RmF1agM<\/a><\/p>\n

\u2014 Global Times (@globaltimesnews<\/a>) April 19, 2021<\/a><\/p><\/blockquote>\n<\/div>\n<\/div>\n<\/figure>\n

Tesla said in its apology that it would establish a unit that would focus on delivering customer satisfaction. It added that it obeys decisions of government departments, respects consumers, and actively cooperates with all investigations. The statement, however, did not address the protester\u2019s claims of malfunctioning brakes. <\/p>\n

Grace Tao, a company vice president who is one of Tesla\u2019s top executives in China, told local media at Monday\u2019s auto show that her company had previously tried to resolve its dispute with the protester, but that it \u201ccannot meet unreasonable demands.\u201d <\/p>\n

Tao called Ms. Zhang a \u201cprofessional\u201d protester who may have been acting on behalf of individuals who wanted to cause trouble for Tesla. <\/p>\n

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Guards walk near a Tesla stand during the Shanghai Auto Show where a female protester made waves. <\/figcaption>
AFP via Getty Images<\/span><\/figcaption><\/figure>\n<\/div>\n

In recent months, Tesla has faced a host of customer complaints in China over quality and security issues. According to The Journal, in February, regulators in Beijing summoned Tesla over quality issues, instructing the company to abide by Chinese laws and regulations and strengthen internal management. <\/p>\n

Chinese officials have also raised concerns that the cameras in Tesla\u2019s cars could be used to collect data on where, when and how the vehicles are used, prompting Tesla boss Elon Musk to swoop in to reassure the government. <\/p>\n

In a recent interview with state-run China Central Television, the CEO tried to quash security concerns following reports that Beijing restricted military staff and employees<\/a> of certain state-owned companies from using Tesla\u2019s vehicles.<\/p>\n

According to China Passenger Car Association, which tracks automobile sales in China, Tesla sold 35,478 locally built Model 3 and Model Y cars in China last month, which marks Tesla\u2019s best monthly performance in the country as it ramps up output from its Shanghai plant.<\/p>\n

Tesla emphasized the importance of China to its business in its annual report in February. The electric car-maker raked in nearly $6.7 billion in sales from China in 2020, or about 21 percent of the $31 billion it made worldwide. That\u2019s a massive increase from 2019, when China made up $3 billion or 12 percent of Tesla\u2019s overall revenue.\n <\/p><\/div>\n