{"id":28023,"date":"2020-07-15T21:09:00","date_gmt":"2020-07-15T18:09:00","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/most-americans-had-a-tech-wake-up-call-during-coronavirus-lockdown\/"},"modified":"2020-07-15T21:09:00","modified_gmt":"2020-07-15T18:09:00","slug":"most-americans-had-a-tech-wake-up-call-during-coronavirus-lockdown","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/most-americans-had-a-tech-wake-up-call-during-coronavirus-lockdown\/","title":{"rendered":"#Most Americans had a tech \u2018wake-up\u2019 call during coronavirus lockdown"},"content":{"rendered":"

“#Most Americans had a tech \u2018wake-up\u2019 call during coronavirus lockdown<\/strong>”<\/p>\n

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July 15, 2020 |<\/span> 2:09pm <\/p>\n

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\n Three-quarters of Americans have experienced a tech wake-up call due to COVID-19, according to new research.<\/p>\n

The survey of 2,000 Americans revealed just how reliant they are on digital services as a result of the COVID-19 pandemic.<\/p>\n

Respondents were asked to reflect on the digital services they\u2019ve used during self-isolation and how their lives have changed because of them.<\/p>\n

In this new climate, digital services have come to the forefront of Americans\u2019 lives, as six in 10 respondents shared they\u2019ve expanded their horizons to use a digital service they normally would not use.<\/p>\n

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Conducted by OnePoll on behalf of Sungard Availability Services, the survey found 77 percent of respondents don\u2019t know what they\u2019d do on a daily basis without today\u2019s technology<\/a>.<\/p>\n

As respondents have been sheltering in place during the COVID-19 pandemic, they\u2019ve naturally turned to more digital services than they would normally use.<\/p>\n

Over half of those surveyed said they\u2019ve used telehealth services during this time and don\u2019t know where they would be without it.<\/p>\n

In fact, the results showed there was a 154 percent increase in respondents\u2019 telehealth use during the COVID-19 pandemic.<\/p>\n

Seventy-six percent of respondents shared they\u2019ve also utilized delivery services to get their prescript<\/a>ions during the pandemic and 79 percent have used a grocery delivery service, which is an increase of 200 percent and 139 percent respectively.<\/p>\n

Seventy percent of those surveyed said they\u2019ve even made virtual visits to national parks, museums or zoos during their time indoors \u2013 a 261 percent increase during respondents\u2019 time indoors.<\/p>\n

In terms of entertainment, the use of streaming services rose 95 percent, online gaming grew by 104 percent and social media<\/a> use climbed 105 percent.<\/p>\n

Seven in 10 respondents also shared they\u2019re likely to continue using the new digital services they\u2019ve utilized during their self-isolation even once they can return to their normal lives.<\/p>\n

This increased reliance on digital services during self-isolation comes with hiccups, however.<\/p>\n

Respondents shared they\u2019ve experienced an average of six tech-related issues since entering self-isolation.<\/p>\n

The top technology issues respondents have experienced during self-isolation included websites crashing when paying bills, long hold times for customer service calls and their internet crashing or slowing down.<\/p>\n

\u201cThe more customers depend on technology, the more disruptive any downtime or glitches become.<\/p>\n

\u201cThree-quarters of respondents agreed that it\u2019s unacceptable for websites or apps to suffer an outage or be unavailable during the pandemic. That means companies have more responsibility to keep digital services available,\u201d said John Beattie, Principal Consultant at Sungard AS.<\/p>\n

\u201cThe COVID-19 pandemic has only accelerated the shift to digital that was already happening, which means all businesses need to take a hard look at how resilient they really are.\u201d<\/p>\n

Over half of respondents have even become so frustrated with service, they\u2019ve changed providers or even reduced their service levels while they\u2019ve been sheltering in place.<\/p>\n

Another 41 percent of respondents said they\u2019re planning on cutting ties with a provider once the pandemic is over.<\/p>\n

Nearly half of those surveyed said they\u2019re even planning on avoiding certain companies altogether based on how they\u2019ve handled their COVID-19 response.<\/p>\n

Eighty-three percent of respondents also said that businesses should use the COVID-19 pandemic as a real-life example of what they should improve about their digital services.<\/p>\n

\u201cConsumers\u2019 only loyalty is to businesses they trust and every outage, every crash, every gap in service erodes that relationship,\u201d said Beattie.<\/p>\n

\u201cWhether they\u2019re facing a hardware failure, a hurricane, a power outage or a global pandemic, companies have to ensure their infrastructure holds up and services remain available. If they don\u2019t, customers will find another company that can.\u201d<\/p>\n

Top digital services used in self-isolation<\/strong><\/p>\n