{"id":291103,"date":"2021-07-05T12:48:12","date_gmt":"2021-07-05T09:48:12","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/facebook-takes-hate-speech-seriously-as-long-as-its-in-english\/"},"modified":"2021-07-05T12:48:12","modified_gmt":"2021-07-05T09:48:12","slug":"facebook-takes-hate-speech-seriously-as-long-as-its-in-english","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/facebook-takes-hate-speech-seriously-as-long-as-its-in-english\/","title":{"rendered":"#Facebook takes hate speech seriously\u2026 as long as it\u2019s in English"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6af5ff0b6d354\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6af5ff0b6d354\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/facebook-takes-hate-speech-seriously-as-long-as-its-in-english\/#Admins_feel_let_down\" >Admins feel let down<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/facebook-takes-hate-speech-seriously-as-long-as-its-in-english\/#Where_hate_was_worst\" >Where hate was worst<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/buradabiliyorum.com\/en\/facebook-takes-hate-speech-seriously-as-long-as-its-in-english\/#What_we_recommend\" >What we recommend<\/a><\/li><\/ul><\/nav><\/div>\n<p>&#8220;<strong>#<a href=\"https:\/\/buradabiliyorum.com\/en\/category\/social-mediaa\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"Social Media\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> takes hate speech seriously\u2026 as long as it\u2019s in English<\/strong>&#8221;<\/p>\n<div>\n<p class=\"legacy\">If like <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.theguardian.com\/australia-news\/2021\/apr\/22\/facebook-accused-of-not-removing-hate-speech-in-complaint-under-australias-racial-discrimination-laws\">many Australian Muslims<\/a> you have reported hate speech to Facebook and received an automated response saying it doesn\u2019t breach the platform\u2019s <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/communitystandards\/hate_speech\">community standards<\/a>, you are not alone.<\/p>\n<p>We and our team are the first Australian social scientists to receive funding through Facebook\u2019s <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/research.fb.com\/blog\/2019\/05\/announcing-the-winners-of-the-content-policy-research-on-social-media-platforms-research-awards\/\">content policy research awards<\/a>, which we used to investigate <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/ses.library.usyd.edu.au\/handle\/2123\/25116.3\">hate speech<\/a> on LGBTQI+ community pages in five Asian countries: India, Myanmar, Indonesia, the Philippines, and Australia.<\/p>\n<p>We looked at three aspects of hate speech regulation in the Asia Pacific region over 18 months. First, we m<a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">app<\/a>ed hate speech law in our case study countries, to understand how this problem might be legally countered. We also looked at whether Facebook\u2019s definition of \u201chate speech\u201d included all recognized forms and contexts for this troubling behavior.<\/p>\n<p>In addition, we mapped Facebook\u2019s content regulation teams, speaking to staff about how the company\u2019s policies and procedures worked to identify emerging forms of hate.<\/p>\n<p>Even though Facebook funded our study, it said for privacy reasons it could not give us access to a dataset of the hate speech it removes. We were therefore unable to test how effectively its in-house moderators classify hate.<\/p>\n<p>Instead, we captured posts and comments from the top three LGBTQI+ public Facebook pages in each country, to look for hate speech that had either been missed by the platform\u2019s machine intelligence filters or human moderators.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Admins_feel_let_down\"><\/span>Admins feel let down<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We interviewed the administrators of these pages about their experience of moderating hate, and what they thought Facebook could do to help them reduce abuse.<\/p>\n<p>They told us Facebook would often reject their reports of hate speech, even when the post clearly breached its <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/communitystandards\/hate_speech\">Community Standards<\/a>. In some cases, messages that were originally removed would be re-posted on appeal.<\/p>\n<figure class=\"align-center zoomable\">\n<p><figure class=\"post-image post-mediaBleed aligncenter\"><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/images.theconversation.com\/files\/409548\/original\/file-20210704-27-r7c0ms.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip\"><img loading=\"lazy\" decoding=\"async\" alt=\"Hate speech complaint report rejected by Facebook\" width=\"382\" height=\"786\" class=\"js-lazy\" src=\"https:\/\/images.theconversation.com\/files\/409548\/original\/file-20210704-27-r7c0ms.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/images.theconversation.com\/files\/409548\/original\/file-20210704-27-r7c0ms.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip\" alt=\"Hate speech complaint report rejected by Facebook\" width=\"382\" height=\"786\" class=\"\" srcset=\"\"\/><\/noscript><\/a><figcaption><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/thenextweb.com\/news\/#\" data-url=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Feditorial.thenextweb.com%2Ftech%2F2021%2F07%2F05%2Ffacebook-hate-speech-seriously-english-syndication%2F&amp;via=thenextweb&amp;related=thenextweb&amp;text=Check out this picture on: An example of a hate speech complaint report rejected by Facebook. Queerala Facebook site\" data-title=\"Share An example of a hate speech complaint report rejected by Facebook. Queerala Facebook site on Twitter\" data-width=\"685\" data-height=\"500\" class=\"post-image-share popitup\" title=\"Share An example of a hate speech complaint report rejected by Facebook. Queerala Facebook site on Twitter\"><i class=\"icon icon--inline icon--twitter--dark\"\/><\/a>An example of a hate speech complaint report rejected by Facebook. Queerala Facebook site<\/figcaption><\/figure><figcaption\/><\/p>\n<\/figure>\n<p>Most page admins said the so-called \u201cflagging\u201d process rarely worked, and they found it disempowering. They wanted Facebook to consult with them more to get a better idea of the types of abuse they see posted and why they constitute hate speech in their cultural context. hate speech is not the problem<\/p>\n<p>Facebook has long had a problem with the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/thediplomat.com\/2020\/08\/facebooks-problematic-history-in-south-asia\/\">scale and scope of hate speech<\/a> on its platform in Asia. For example, while it has banned some <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/time.com\/6072272\/facebook-sanatan-sanstha-india\/\">Hindu extremists<\/a>, it has left their pages online.<\/p>\n<p>However, during our study, we were pleased to see that Facebook did <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/communitystandards\/recentupdates\/\">broaden its definition<\/a> of hate speech, which now captures a wider range of hateful behavior. It also explicitly recognizes that what happens online can trigger offline violence.<\/p>\n<p>It\u2019s worth noting in the countries we focused on, \u201chate speech\u201d is seldom precisely legally prohibited. We found other regulations such as cybersecurity or religious tolerance laws could be used to act against hate speech but instead tended to be used to suppress political dissent.<\/p>\n<p>We concluded that Facebook\u2019s problem is not in defining hate, but being unable to identify certain types of hate, such as that posted in <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.oxfordbibliographies.com\/view\/document\/obo-9780199772810\/obo-9780199772810-0176.xml\">minority languages<\/a> and regional dialects. It also often fails to respond appropriately to user reports of hate content.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Where_hate_was_worst\"><\/span>Where hate was worst<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Media reports have shown Facebook struggles to automatically identify hate <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/time.com\/5739688\/facebook-hate-speech-languages\/\">posted in minority languages<\/a>. It has <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.newyorker.com\/magazine\/2020\/10\/19\/why-facebook-cant-fix-itself\">failed to provide training materials<\/a> to its own moderators in local languages, even though many are from Asia Pacific countries where English is not the first language.<\/p>\n<p>In the Philippines and Indonesia in particular, we found LGBTIQ+ groups are exposed to an unacceptable level of discrimination and intimidation. This includes death threats, targeting of Muslims, and threats of stoning or beheading.<\/p>\n<p>On Indian pages, Facebook filters failed to capture vomiting emojis posted in response to gay wedding photos and rejected some very clear reports of vilification.<\/p>\n<p>In Australia, on the other hand, we found no unmoderated hate speech \u2013 only other types of insensitive and inappropriate comments. This could indicate less abuse gets posted, or there is more effective English language moderation from either Facebook or page administrators.<\/p>\n<p>Similarly in Myanmar LGBTIQ+ groups experienced very little hate speech. But we are aware Facebook is working hard to <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/about.fb.com\/news\/2018\/11\/myanmar-hria\/\">reduce hate speech on its platform there<\/a>, in the wake of it being used to <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.reuters.com\/investigates\/special-report\/myanmar-facebook-hate\/\">persecute the Rohingya Muslim minority.<\/a><\/p>\n<p>Also, it\u2019s likely gender diversity isn\u2019t as volatile a subject in Myanmar as it is in <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.reuters.com\/world\/india\/indian-court-calls-sweeping-reforms-respect-lgbt-rights-2021-06-07\/\">India<\/a>, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.nbcnews.com\/feature\/nbc-out\/indonesia-proposes-bill-force-lgbtq-people-rehabilitation-n1146861\">Indonesia<\/a>, and the Philippines. In these countries, LGBTIQ+ rights are highly politicized.<\/p>\n<p>Facebook has taken some <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/business\/news\/sharing-actions-on-stopping-hate\">important steps towards tackling hate speech<\/a>. However, we\u2019re concerned COVID-19 has forced the platform to become <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.politico.eu\/article\/facebook-content-moderation-automation\/\">more reliant on machine moderation<\/a>. That too at a time when it can only automatically identify hate in around 50 languages \u2013 even though <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.tomedes.com\/translator-hub\/asian-languages\">thousands are spoken every day<\/a> across the region.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_we_recommend\"><\/span>What we recommend<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Our report to Facebook outlines several key recommendations to help improve its approach to combating hate on its platform. Overall, we have urged the company to convene more regularly with persecuted groups in the region, so it can learn more about hate in their local contexts and languages.<\/p>\n<p>This needs to happen alongside a boost to the numbers of its country policy specialists and in-house moderators with minority language expertise.<\/p>\n<p>Mirroring <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/en.efhr.eu\/2018\/01\/29\/efhr-welcomed-trusted-partner-channel-facebook\">efforts in Europe<\/a>, Facebook also needs to develop and publicize its trusted partners\u2019 channel. This provides visible, official hate speech-reporting partner organizations through which people can directly report hate activities to Facebook during crises such as the Christchurch mosque attacks.<\/p>\n<p>More broadly, we would like to see governments and NGOs cooperate to set up an Asian regional hate speech monitoring trial, similar to one <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/ec.europa.eu\/info\/policies\/justice-and-fundamental-rights\/combatting-discrimination\/racism-and-xenophobia\/eu-code-conduct-countering-illegal-hate-speech-online_en.\">organized by the European Union<\/a>.<\/p>\n<p>Following the EU example, such an initiative could help identify urgent trends in hate speech across the region, strengthen Facebook\u2019s local reporting partnerships, and reduce the overall incidence of hateful content on Facebook.<\/p>\n<p><em>Article by <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\/profiles\/fiona-r-martin-5244\">Fiona R Martin<\/a>, Associate Professor in Convergent and Online Media, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\/institutions\/university-of-sydney-841\">University of Sydney<\/a> and <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\/profiles\/aim-sinpeng-193444\">Aim Sinpeng<\/a>, Lecturer in Government and International Relations, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\/institutions\/university-of-sydney-841\">University of Sydney<\/a><\/em><\/p>\n<p><em>This article is republished from <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\">The Conversation<\/a> under a Creative Commons license. Read the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\/facebooks-failure-to-pay-attention-to-non-english-languages-is-allowing-hate-speech-to-flourish-163723\">original article<\/a>.<\/em><\/p>\n<\/div>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMLG0nwswvr63Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\">For forums sites go to <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/forum.buradabiliyorum.com\/\" target=\"_blank\" rel=\"noopener\">Forum.BuradaBiliyorum.Com<\/a><\/span><\/strong>\n<\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more like this article, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/technology\/\" target=\"_blank\" rel=\"noopener\">Technology category.<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/thenextweb.com\/news\/facebook-hate-speech-seriously-english-syndication\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;#Facebook takes hate speech seriously\u2026 as long as it\u2019s in English&#8221; If like many Australian Muslims you have reported hate speech to Facebook and received an automated response saying it doesn\u2019t breach the platform\u2019s community standards, you are not alone. We and our team are the first Australian social scientists to receive funding through Facebook\u2019s&#8230;<\/p>\n","protected":false},"author":1,"featured_media":291104,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/img-cdn.tnwcdn.com\/image\/tnw?filter_last=1&fit=1280,640&url=https:\/\/cdn0.tnwcdn.com\/wp-content\/blogs.dir\/1\/files\/2020\/08\/Untitled-design-2020-08-11T182518.964.png&signature=4c20dcbe0715a647a5130ca219a21528","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-291103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/291103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=291103"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/291103\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/291104"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=291103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=291103"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=291103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}