{"id":320927,"date":"2021-08-10T22:39:37","date_gmt":"2021-08-10T19:39:37","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/amazon-allowing-customers-to-to-complain-in-updated-policy\/"},"modified":"2021-08-10T22:39:37","modified_gmt":"2021-08-10T19:39:37","slug":"amazon-allowing-customers-to-to-complain-in-updated-policy","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/amazon-allowing-customers-to-to-complain-in-updated-policy\/","title":{"rendered":"#Amazon allowing customers to to complain in updated policy"},"content":{"rendered":"

“#Amazon allowing customers to to complain in updated policy<\/strong>”<\/p>\n

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Amazon customers can soon raise a stink directly with Amazon if they buy a faulty product from one of the company\u2019s third party sellers.<\/p>\n

The online giant has updated its complaint and returns policy to allow customers to complain directly to the Seattle retailer if they believe a product they bought on the site caused them property damage or that they have been harmed by it, according to a Tuesday blog post.<\/p>\n

The change to its A-to-Z Guarantee, which become effective Sept. 1, are a shift from Amazon\u2019s past practice of largely letting customers and third-party vendors hash out disputes between themselves.<\/p>\n

Amazon is also agreeing to directly pay customers for property damage or injury claims below $1,000 \u2014 which it says account for 80 percent of claims \u2014 at no cost to sellers. It may also step in to pay for larger claims if the seller is unresponsive or rejects a claim that Amazon deems worthy.\u00a0<\/p>\n

\"Amazon
Amazon will get involved in disputes between customers and sellers over faulty products.<\/figcaption>
Getty Images<\/span><\/figcaption><\/figure>\n

The policy addresses a chorus of complaints against Amazon \u2014 which the company has been more aggressively confronting recently \u2014 that third party sellers are not adaquately policed, leading to sales of counterfeit and fake products.<\/p>\n

The new policy states, \u201ccustomers can contact Amazon Customer Service, and we will notify the seller and help them address the claim. If a seller does not respond to a claim, Amazon will step in to directly address the immedia<\/a>te customer concern, bear the cost ourselves, and separately pursue the seller.\u201d\n <\/p><\/div>\n

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Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

“#Amazon allowing customers to to complain in updated policy” Amazon customers can soon raise a stink directly with Amazon if they buy a faulty product from one of the company\u2019s third party sellers. The online giant has updated its complaint and returns policy to allow customers to complain directly to the Seattle retailer if they…<\/p>\n","protected":false},"author":1,"featured_media":320928,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2021\/08\/amazon-06-feature.jpg?quality=90&strip=all&w=1200","fifu_image_alt":"","footnotes":""},"categories":[70897],"tags":[113833,2758,76855,72446],"class_list":["post-320927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-8-10-21","tag-amazon","tag-counterfeit","tag-online-shopping"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/320927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=320927"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/320927\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/320928"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=320927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=320927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=320927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}