{"id":427707,"date":"2022-04-06T20:45:55","date_gmt":"2022-04-06T17:45:55","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/ai-is-explaining-itself-to-humans-and-its-paying-off\/"},"modified":"2022-04-06T20:45:55","modified_gmt":"2022-04-06T17:45:55","slug":"ai-is-explaining-itself-to-humans-and-its-paying-off","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/ai-is-explaining-itself-to-humans-and-its-paying-off\/","title":{"rendered":"#AI is explaining itself to humans. And it&#8217;s paying off"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a2571225bfa2\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a2571225bfa2\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/ai-is-explaining-itself-to-humans-and-its-paying-off\/#%E2%80%9CAI_is_explaining_itself_to_humans_And_its_paying_off%E2%80%9D\" >&#8220;AI is explaining itself to humans. And it&#8217;s paying off&#8221;<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/ai-is-explaining-itself-to-humans-and-its-paying-off\/#To_explain_or_not_to_explain\" >To explain or not to explain?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"%E2%80%9CAI_is_explaining_itself_to_humans_And_its_paying_off%E2%80%9D\"><\/span>&#8220;AI is explaining itself to humans. And it&#8217;s paying off&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p><img decoding=\"async\" src=\"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2022\/04\/artificial-intelligence-1.jpg?quality=90&amp;strip=all\" \/><\/p>\n<div>\n<aside class=\"single__inline-module alignleft\">\n<\/aside>\n<p>OAKLAND, Calif., April 6 \u2013 Microsoft Corp\u2019s LinkedIn boosted sub<a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">script<\/a>ion revenue by 8% after arming its sales team with artificial intelligence software that not only predicts clients at risk of canceling but also explains how it arrived at its conclusion.<\/p>\n<p>The system, introduced last July and to be described in a LinkedIn blog post on Wednesday, marks a breakthrough in getting AI to \u201cshow its work\u201d in a helpful way.<\/p>\n<p>While AI scientists have no problem designing systems that make accurate predictions on all sorts of business outcomes, they are discovering that to make those tools more effective for human operators, the AI may need to explain itself through another algorithm.<\/p>\n<p>The emerging field of \u201cExplainable AI,\u201d or XAI, has spurred big investment in Silicon Valley as startups and cloud giants compete to make opaque software more understandable and has stoked discussion in Washington and Brussels where regulators want to ensure automated decision-making is done fairly and transparently.<\/p>\n<p>AI <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/technology\/\" data-internallinksmanager029f6b8e52c=\"4\" title=\"Technology\" target=\"_blank\" rel=\"noopener\">technology<\/a> can perpetuate societal biases like those around race, gender and culture.\u00a0<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.reuters.com\/technology\/money-mimicry-mind-control-big-tech-slams-ethics-brakes-ai-2021-09-08\/\">read more\u00a0<\/a>Some AI scientists view explanations as a crucial part of mitigating those problematic outcomes.<\/p>\n<p>U.S. consumer protection regulators including the Federal Trade Commission have warned over the last two years that AI that is not explainable could be investigated. The EU next year could pass the Artificial Intelligence Act, a set of comprehensive requirements including that users be able to interpret automated predictions.<\/p>\n<p>Proponents of explainable AI say it has helped increase the effectiveness of AI\u2019s application in fields such as healthcare and sales. Google Cloud\u00a0<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.reuters.com\/companies\/GOOGL.O\">(GOOGL.O)<\/a>\u00a0sells explainable AI services that, for instance, tell clients trying to sharpen their systems which pixels and soon which training examples mattered most in predicting the subject of a photo.<\/p>\n<p>But critics say the explanations of why AI predicted what it did are too unreliable because the AI technology to interpret the machines is not good enough.<\/p>\n<p>LinkedIn and others developing explainable AI acknowledge that each step in the process \u2013 analyzing predictions, generating explanations, confirming their accuracy and making them actionable for users \u2013 still has room for improvement.<\/p>\n<p>But after two years of trial and error in a relatively low-stakes application, LinkedIn says its technology has yielded practical value. Its proof is the 8% increase in renewal bookings during the current fiscal year above normally expected growth. LinkedIn declined to specify the benefit in dollars but described it as sizeable.<\/p>\n<p>Before, LinkedIn salespeople relied on their own intuition and some spotty automated alerts about clients\u2019 adoption of services.<\/p>\n<p>Now, the AI quickly handles research and analysis. Dubbed CrystalCandle by LinkedIn, it calls out unnoticed trends and its reasoning helps salespeople hone their tactics to keep at-risk customers on board and pitch others on upgrades.<\/p>\n<p>LinkedIn says explanation-based recommendations have expanded to more than 5,000 of its sales employees spanning recruiting, advertising, marketing and education offerings.<\/p>\n<p>\u201cIt has helped experienced salespeople by arming them with specific insights to navigate conversations with prospects. It\u2019s also helped new salespeople dive in right away,\u201d said Parvez Ahammad, LinkedIn\u2019s director of machine learning and head of data <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/sciencee\/\" data-internallinksmanager029f6b8e52c=\"5\" title=\"Science\" target=\"_blank\" rel=\"noopener\">science<\/a> applied research.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"To_explain_or_not_to_explain\"><\/span>To explain or not to explain?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In 2020, LinkedIn had first provided predictions without explanations. A score with about 80% accuracy indicates the likelihood a client soon due for renewal will upgrade, hold steady or cancel.<\/p>\n<p>Salespeople were not fully won over. The team selling LinkedIn\u2019s Talent Solutions recruiting and hiring software were unclear on how to adapt their strategy, especially when the odds of a client not renewing were no better than a coin toss.<\/p>\n<p>Last July, they started seeing a short, auto-generated paragraph that highlights the factors influencing the score.<\/p>\n<p>For instance, the AI decided a customer was likely to upgrade because it grew by 240 workers over the past year and candidates had become 146% more responsive in the last month.<\/p>\n<p>In addition, an index that measures a client\u2019s overall success with LinkedIn recruiting tools surged 25% in the last three months.<\/p>\n<p>Lekha Doshi, LinkedIn\u2019s vice president of global operations, said that based on the explanations sales representatives now direct clients to training, support and services that improve their experience and keep them spending.<\/p>\n<p>But some AI experts question whether explanations are necessary. They could even do harm, engendering a false sense of security in AI or prompting design sacrifices that make predictions less accurate, researchers say.<\/p>\n<p>Fei-Fei Li, co-director of Stanford University\u2019s Institute for Human-Centered Artificial Intelligence, said people use products such as Tylenol and Google Maps whose inner workings are not neatly understood. In such cases, rigorous testing and monitoring have dispelled most doubts about their efficacy.<\/p>\n<p>Similarly, AI systems overall could be deemed fair even if individual decisions are inscrutable, said Daniel Roy, an associate professor of statistics at University of Toronto.<\/p>\n<p>LinkedIn says an algorithm\u2019s integrity cannot be evaluated without understanding its thinking.<\/p>\n<p>It also maintains that tools like its CrystalCandle could help AI users in other fields. Doctors could learn why AI predicts someone is more at risk of a disease, or people could be told why AI recommended they be denied a credit card.<\/p>\n<p>The hope is that explanations reveal whether a system aligns with concepts and values one wants to promote, said Been Kim, an AI researcher at Google.<\/p>\n<p>\u201cI view interpretability as ultimately enabling a conversation between machines and humans,\u201d she said. \u201cIf we truly want to enable human-machine collaboration, we need that.\u201d\n                        <\/p><\/div>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMLG0nwswvr63Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\">For forums sites go to <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/forum.buradabiliyorum.com\/\" target=\"_blank\" rel=\"noopener\">Forum.BuradaBiliyorum.Com<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/news\/\" data-internallinksmanager029f6b8e52c=\"2\" title=\"News\" target=\"_blank\" rel=\"noopener\">News<\/a> articles, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/news\/\" target=\"_blank\" rel=\"noopener\">News category.<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/nypost.com\/2022\/04\/06\/ai-is-explaining-itself-to-humans-and-its-paying-off\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;AI is explaining itself to humans. And it&#8217;s paying off&#8221; OAKLAND, Calif., April 6 \u2013 Microsoft Corp\u2019s LinkedIn boosted subscription revenue by 8% after arming its sales team with artificial intelligence software that not only predicts clients at risk of canceling but also explains how it arrived at its conclusion. The system, introduced last July&#8230;<\/p>\n","protected":false},"author":1,"featured_media":427708,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/nypost.com\/wp-content\/uploads\/sites\/2\/2022\/04\/artificial-intelligence-1.jpg?quality=75&strip=all&w=1024","fifu_image_alt":"","footnotes":""},"categories":[70897],"tags":[127625,70937,5049,67907,5050,33355],"class_list":["post-427707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-4-6-22","tag-artificial-intelligence","tag-robots","tag-science","tag-scientists","tag-silicon-valley"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/427707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=427707"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/427707\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/427708"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=427707"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=427707"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=427707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}