{"id":444924,"date":"2022-05-10T23:53:35","date_gmt":"2022-05-10T20:53:35","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/microsoft-killed-its-best-tool-for-right-to-repair-review-geek\/"},"modified":"2022-05-10T23:53:35","modified_gmt":"2022-05-10T20:53:35","slug":"microsoft-killed-its-best-tool-for-right-to-repair-review-geek","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/microsoft-killed-its-best-tool-for-right-to-repair-review-geek\/","title":{"rendered":"#Microsoft Killed Its Best Tool for Right to Repair \u2013 Review Geek"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a412be6b6719\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a412be6b6719\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/microsoft-killed-its-best-tool-for-right-to-repair-review-geek\/#%E2%80%9CMicrosoft_Killed_Its_Best_Tool_for_Right_to_Repair_%E2%80%93_Review_Geek%E2%80%9D\" >&#8220;Microsoft Killed Its Best Tool for Right to Repair \u2013 Review Geek&#8221;<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/microsoft-killed-its-best-tool-for-right-to-repair-review-geek\/#Microsoft_Says_Right_to_Repair_Is_Important\" >Microsoft Says Right to Repair Is Important<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/buradabiliyorum.com\/en\/microsoft-killed-its-best-tool-for-right-to-repair-review-geek\/#The_Microsoft_Store_Was_the_Solution\" >The Microsoft Store Was the Solution<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/buradabiliyorum.com\/en\/microsoft-killed-its-best-tool-for-right-to-repair-review-geek\/#What_Microsoft_Should_Do\" >What Microsoft Should Do<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"%E2%80%9CMicrosoft_Killed_Its_Best_Tool_for_Right_to_Repair_%E2%80%93_Review_Geek%E2%80%9D\"><\/span>&#8220;Microsoft Killed Its Best Tool for Right to Repair \u2013 Review Geek&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<div id=\"article-content-area\">\n<figure style=\"width: 1920px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"type:primaryImage wp-image-117504 size-full\" data-pagespeed-lazy-srcset=\"https:\/\/www.reviewgeek.com\/p\/uploads\/2022\/05\/a9d6c13d.png?width=400 400w, https:\/\/www.reviewgeek.com\/p\/uploads\/2022\/05\/a9d6c13d.png?width=1200 1200w\" sizes=\"auto, 400w, 1200w\" data-pagespeed-lazy-src=\"https:\/\/www.reviewgeek.com\/p\/uploads\/2022\/05\/a9d6c13d.png?width=1200\" alt=\"A Microsoft Surface Book on a desk\" width=\"1920\" height=\"1080\" data-crediturl=\"https:\/\/www.shutterstock.com\/image-photo\/ho-chi-minh-city-vietnam-december-770830726\" data-credittext=\"Chikena\/Shutterstock.com\" src=\"\/pagespeed_static\/1.JiBnMqyl6S.gif\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><figcaption class=\"wp-caption-text\"><span class=\"type:primaryImage imagecredit\"><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.shutterstock.com\/image-photo\/ho-chi-minh-city-vietnam-december-770830726\">Chikena\/Shutterstock.com<\/a><\/span><\/figcaption><\/figure>\n<p>An independent study Microsoft funded recently showed that improving repair processes could prevent greenhouse gases and avoid e-waste. But it\u2019s easy to \u201cstudy\u201d an issue, harder to solve it. Unfortunately, Microsoft killed its best tool to tackle repairability\u2014brick and mortar Microsoft Stores.<\/p>\n<p>In many ways, this is a tale as old as Microsoft. The company has a bad habit of trying to create or mimic a good idea, getting nowhere with it, then giving up\u2014only to have another company come along and do it better. Before the iPad, there was the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Microsoft_PixelSense\">Microsoft Surface<\/a> (the giant coffee table touchscreen). Before the iPhone, there was <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Windows_Mobile\">Windows Mobile<\/a>. Before the <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">App<\/a>le Watch, there was <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Smart_Personal_Objects_Technology\">Microsoft Spot<\/a>. Before Google Earth, there was <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Terraserver.com\">Terraserver<\/a>.<\/p>\n<p>And that\u2019s just ideas it tried to create, let alone the ones it attempted to adapt from other companies, like Zune, Windows Phone, and the Microsoft Store. All \u201cfailures\u201d by any reasonable measurement. But that last one, the Microsoft Store? It could have the key to Microsoft\u2019s promise to support the Right to Repair drive.<\/p>\n<h2 role=\"heading\" aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Microsoft_Says_Right_to_Repair_Is_Important\"><\/span><a rel=\"nofollow noopener\" target=\"_blank\" name=\"autotoc_anchor_0\">Microsoft Says Right to Repair Is Important<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure style=\"width: 1920px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-105480\" data-pagespeed-lazy-src=\"https:\/\/www.reviewgeek.com\/p\/uploads\/2021\/12\/19ee203f.png\" alt=\"iFixit Surface Display Debonding Tool, which was designed by Microsoft.\" width=\"1920\" height=\"1080\" src=\"\/pagespeed_static\/1.JiBnMqyl6S.gif\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><figcaption class=\"wp-caption-text\"><span class=\"imagecredit\"><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ifixit.com\/News\/56078\/ifixit-works-with-microsoft-to-manufacture-service-tools-for-repair-techs\">iFixt<\/a><\/span><\/figcaption><\/figure>\n<p>Though one could argue it\u2019s a begrudging agreement, Microsoft says that Right to Repair and environmental sustainability are important goals. Like most tech behemoths, it has long contributed to greenhouse gas emissions and landfill waste, whether through its massive number of server farms or creating near impossible to repair gadgets. But \u201cthrow it out and buy new\u201d isn\u2019t sustainable or good for anyone.<\/p>\n<p>Thankfully organizations like <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ifixit.com\/\">iFixit<\/a> and <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.asyousow.org\/\">As You Sow<\/a> have led the charge on changing the way companies design electronics and fighting to make reparability accessible to anyone for any device. Those drives have led to changes at Microsoft and other companies\u2014whereas the original Surface Laptop got a whopping <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ifixit.com\/Device\/Microsoft_Surface_Laptop\">0 out of 10 repairability score<\/a>, the third generation version improved its score to <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ifixit.com\/Device\/Microsoft_Surface_Laptop_3\">5 out of 10<\/a>. That\u2019s still a long way to go to achieve true repairability, as found on the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ifixit.com\/Device\/Framework_Laptop\">Framework laptop<\/a>, but it\u2019s a notable improvement nonetheless.<\/p>\n<p>That pressure led to Microsoft <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.dropbox.com\/s\/0s1i1m6efee7cbu\/Summary%20of%20Sustainability%20Benefits%20of%20Microsoft%20Device%20Repair.pdf?dl=0\">funding a study<\/a> that unsurprisingly determined that \u201call forms of repair offer significant greenhouse gas (GHG) emission and waste reduction benefits.\u201d Simply put, repair is good for the environment. It\u2019s good for the consumer, too, as it avoids spending money to replace something that might otherwise have worked for years to come. Think back to the backlash when Apple admitted to slowing iPhones down, leading to new iPhone purchases, when a battery replacement would have solved the problem.<\/p>\n<p>The fact of the matter is, whether you want to fix your device to avoid buying new or help the environment, repairability should be a right accessible to all. Everyone should be able to either repair their devices or turn to a qualified person to do the job. And for too long, the design of our electronics and practices of the companies that created them has prevented that.<\/p>\n<p>Microsoft says it takes reparability seriously, and lately, some of its actions suggest that\u2019s true. The company recently teamed up with iFixit to make repair parts more accessible, and it released this study that openly suggests what the company should do going forward. But a study is nothing more than words if no one follows through with its suggestions. And unfortunately for Microsoft, it has already shut down its best tool to make reparability more accessible to everyone: the Microsoft Store.<\/p>\n<h2 role=\"heading\" aria-level=\"2\"><span class=\"ez-toc-section\" id=\"The_Microsoft_Store_Was_the_Solution\"><\/span><a rel=\"nofollow noopener\" target=\"_blank\" name=\"autotoc_anchor_1\">The Microsoft Store Was the Solution<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure style=\"width: 1920px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-46159 size-full\" data-pagespeed-lazy-src=\"https:\/\/www.reviewgeek.com\/p\/uploads\/2020\/06\/fe88c399.png\" alt=\"A Microsoft Store full of people looking at devices\" width=\"1920\" height=\"1080\" data-crediturl=\"https:\/\/www.shutterstock.com\/image-photo\/new-york-usa-september-6-2019-1723175914\" data-credittext=\"Anton Gvozdikov\/Shutterstock.com\" src=\"\/pagespeed_static\/1.JiBnMqyl6S.gif\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><figcaption class=\"wp-caption-text\"><span class=\"imagecredit\"><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.shutterstock.com\/image-photo\/new-york-usa-september-6-2019-1723175914\">Anton Gvozdikov\/Shutterstock.com<\/a><\/span><\/figcaption><\/figure>\n<p>You may not even realize it, but not long ago, Microsoft launched a series of retail outlets known as the Microsoft Store (not to be confused with the app store known as Microsoft Store). At first glance, it seemed like Microsoft merely copied the Apple Store format, right down to some of the look. It was, in fairness, another instance of Microsoft trying to repeat the success of another company. Microsoft even chose to open most of its stores across from or very near to existing Apple Stores, which didn\u2019t help the \u201ccopy-pasted\u201d appearance.<\/p>\n<p>But look past the surface-level (pun intended) similarities of tables holding tablets and laptops, and you\u2019d find some pretty stark differences between the Apple Store and Microsoft Store. I know, because I worked in a Microsoft Store for nearly thee years. My time there was educational beyond belief, and when Microsoft closed all of its stores, I mourned for the communities left behind.<\/p>\n<p>After all, Microsoft Stores invested in communities, directing donations in the form of dollars and employee time to local non-profits, Boy Scout and Girl Scout clubs, and free training for anyone who wanted it. And Microsoft offered free services not found at the Apple Store, like free virus removal, PC tune-ups, and more.<\/p>\n<p>Alas, the drive for profitability and the insistence on expensive locations (often in malls) near Apple Stores, combined with the growing pandemic, likely led to the decision to shutter all the stores. And it\u2019s a shame because Microsoft Stores did something else no Apple Store does\u2014repair devices the company didn\u2019t even make.<\/p>\n<p>Sure, you could take your damaged Surface tablet to a Microsoft Store for repair. Unfortunately, because Surface devices were so unrepairable (something true of the Surface Pro to this day), they were never repaired on site. Instead, Microsoft employees swapped the tablet for a new or refurbished unit, then sent off the damaged one for repair. But you could also get laptops and desktops repaired at the Microsoft store, even if Dell, Acer, or any other company (short of Apple) made it.<\/p>\n<p>That was my job in the Microsoft store: I removed viruses, fixed issues with Outlook and Word, and repaired busted laptops and desktops. That entailed replacing old graphics cards, swapping out hard drives and transferring data, and even swapping out laptop keyboards and displays. We couldn\u2019t fix every laptop (UltraBooks were nigh unrepairable), but in some cases where we didn\u2019t have the tools on hand, we could send devices out to a better-equipped facility that could accomplish more than the Store.<\/p>\n<p>That matters because Microsoft\u2019s study found that offering repair options drastically reduced emissions and waste. The study states explicitly that \u201cenabling repair through device design, spare part offerings, and localization of repair [has]\u00a0significant potential to reduce carbon and waste impacts.\u201d The \u201clocalization of repair\u201d part is critical because if you have to drive too far for repairs, the greenhouse gasses your vehicle emits offset the savings gained by repairs. But how far is too far? According to the study, driving 189 miles to repair a Surface Pro 8 would negate the emissions saved.<\/p>\n<p>189 miles is pretty far, and if that\u2019s your closest option, you\u2019d probably rather mail away the device for repair anyway. But if it were closer, then getting to work with someone in person would lend reassurance about the repair process. Before closing nearly all of its outlets, Microsoft had 116 stores, with over 80 offering repair services. That\u2019s 80 locations across four countries where people could drive less than 189 miles for repair. And now that\u2019s not an option anymore.<\/p>\n<h2 role=\"heading\" aria-level=\"2\"><span class=\"ez-toc-section\" id=\"What_Microsoft_Should_Do\"><\/span><a rel=\"nofollow noopener\" target=\"_blank\" name=\"autotoc_anchor_2\">What Microsoft Should Do<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure style=\"width: 1920px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-117505 size-full\" data-pagespeed-lazy-src=\"https:\/\/www.reviewgeek.com\/p\/uploads\/2022\/05\/f27b7ef4.png\" alt=\"The Microsoft Store Logo on a street\" width=\"1920\" height=\"1080\" data-crediturl=\"https:\/\/www.shutterstock.com\/image-photo\/new-york-city-usa-united-states-1404431906\" data-credittext=\"The Art of Pics\/Shutterstock.com\" src=\"\/pagespeed_static\/1.JiBnMqyl6S.gif\" onload=\"pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\" onerror=\"this.onerror=null;pagespeed.lazyLoadImages.loadIfVisibleAndMaybeBeacon(this);\"\/><figcaption class=\"wp-caption-text\"><span class=\"imagecredit\"><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.shutterstock.com\/image-photo\/new-york-city-usa-united-states-1404431906\">The Art of Pics\/Shutterstock.com<\/a><\/span><\/figcaption><\/figure>\n<p>Microsoft says it\u2019s serious about Right to Repair and Environmental Conversation. If that\u2019s true, it should put its money where its mouth is. That requires some hard choices and spending money, but all good things do. Sleek yet unrepairable laptops and tablets need to be a thing of the past, and the company should continue the trend of building devices where repair is a viable option.<\/p>\n<p>But that doesn\u2019t do a lot of good if there\u2019s no easy way to get those devices repaired. And to that end, Microsoft should reopen its stores\u2014but with a new mission in new locations. Instead of copying Apple Stores and going into expensive Mall retail locations, the Microsoft Store should go in a different direction. After all, the Microsoft Store was at its best when it wasn\u2019t trying to be an Apple Store.<\/p>\n<p>Microsoft should open stores in accessible locations with a focus on repair, teaching, and help. Selling Surface tablets and laptops could continue, but as a side business and not the goal for profitability. Imagine if the Microsoft Store was a place you could go to learn how to use your new laptop, no matter who made it. You could go to the Microsoft Store for help when you run into an issue. And when you drop your laptop or tablet, the Microsoft Store could be there to fix it.<\/p>\n<p>Obviously, opening a new Store in every city in the world is unsustainable too, but that\u2019s an area where Microsoft could extend its old mission. The Microsoft Store could be a place to learn how to repair devices. Whether as a professional or as a tech enthusiast. Partnering with organizations like iFixit, Microsoft could enable authorized repair outlets of the future\u2014it could train the mom and pop stores you rely on to fix your broken HP laptop.<\/p>\n<p>Additionally, the study Microsoft funded mentioned that mailing a device away for a repair or refurbishment didn\u2019t help in the long run if it required Air Freight to China. Microsoft could turn its stores into depots to send devices to anyone who still lives too far to drive. The Microsoft Store could perform those repairs or bulk ship to a location that to do the work.<\/p>\n<p>The Microsoft Store could have been the place to learn to repair your device, buy the tools and parts you need to perform the repair, or take your device if the damage is beyond your capabilities. Alas, they\u2019re all closed, and that\u2019s not the case. For now, all we have is a promise that Microsoft will do something. Only time will tell if those are just words and a study.\n<\/p><\/div>\n<p><script>\nsetTimeout(function(){\n  !function(f,b,e,v,n,t,s)\n  {if(f.fbq)return;n=f.fbq=function(){n.callMethod?\n  n.callMethod.apply(n,arguments):n.queue.push(arguments)};\n  if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';\n  n.queue=[];t=b.createElement(e);t.async=!0;\n  t.src=v;s=b.getElementsByTagName(e)[0];\n  s.parentNode.insertBefore(t,s)}(window, document,'script',\n  'https:\/\/connect.facebook.net\/en_US\/fbevents.js');\n  fbq('init', '1137093656460433');\n  fbq('track', 'PageView');\n  },3000);\n<\/script><\/p>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. 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But it\u2019s easy to \u201cstudy\u201d an issue, harder to solve it. Unfortunately, Microsoft killed its best tool to tackle repairability\u2014brick and mortar Microsoft Stores&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":444925,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.reviewgeek.com\/p\/uploads\/2022\/05\/a9d6c13d.png","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-444924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/444924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=444924"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/444924\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/444925"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=444924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=444924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=444924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}