{"id":522120,"date":"2022-12-06T17:01:18","date_gmt":"2022-12-06T14:01:18","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/a-chief-automation-officer-could-transform-your-business-heres-how\/"},"modified":"2022-12-06T17:01:18","modified_gmt":"2022-12-06T14:01:18","slug":"a-chief-automation-officer-could-transform-your-business-heres-how","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/a-chief-automation-officer-could-transform-your-business-heres-how\/","title":{"rendered":"#A Chief Automation Officer could transform your business \u2014 here\u2019s how"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a33bdb8282b9\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a33bdb8282b9\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/a-chief-automation-officer-could-transform-your-business-heres-how\/#%E2%80%9CA_Chief_Automation_Officer_could_transform_your_business_%E2%80%94_heres_how%E2%80%9D\" >&#8220;A Chief Automation Officer could transform your business \u2014 here\u2019s how&#8221;<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/a-chief-automation-officer-could-transform-your-business-heres-how\/#Greetings_humanoids\" >Greetings, humanoids<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/buradabiliyorum.com\/en\/a-chief-automation-officer-could-transform-your-business-heres-how\/#The_underlying_technology\" >The underlying technology<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/buradabiliyorum.com\/en\/a-chief-automation-officer-could-transform-your-business-heres-how\/#What_is_the_role_of_the_Chief_Automation_Officer\" >What is the role of the Chief Automation Officer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/buradabiliyorum.com\/en\/a-chief-automation-officer-could-transform-your-business-heres-how\/#The_human_side_of_automation\" >The human side of automation<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"%E2%80%9CA_Chief_Automation_Officer_could_transform_your_business_%E2%80%94_heres_how%E2%80%9D\"><\/span>&#8220;A Chief Automation Officer could transform your business \u2014 here\u2019s how&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<div id=\"article-main-content\">\n                            <em>Content provided by<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ibm.com\/nl-en?utm_content=CCCWW&amp;p1=Display&amp;p2=347177222&amp;p3=168394382\"> IBM<\/a> and TNW<\/em><\/p>\n<p>Companies that don\u2019t have a digitization and automation strategy will probably not survive in the next decade. Why? Because a host of technological developments are making it possible to free employees from a range of routine operations, so they can focus on the most impactful areas of business.<\/p>\n<p>Enterprises that embrace automation can have h<a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">app<\/a>ier customers, more satisfied employees, and streamlined operations. From back-office tasks to the inspection of industrial complexes and manufacturing sites, there are tools and platforms to collect and analyze various types of data, and take actions that automate repetitive tasks that previously required human effort.<\/p>\n<div class=\"inarticle-wrapper neural channel-cta hs-embed-tnw\">\n<div id=\"hs-embed-tnw\" class=\"channel-cta-wrapper\">\n<div class=\"channel-cta-img\"><img class=\"js-lazy\" https:=\"\"\/><\/div>\n<p><noscript><img decoding=\"async\" src=\"https:\/\/thenextweb.com\/news\/src=\" https:=\"\"\/><\/noscript><\/p>\n<div class=\"channel-cta-input\">\n<h2 class=\"channel-cta-title\"><span class=\"ez-toc-section\" id=\"Greetings_humanoids\"><\/span>Greetings, humanoids<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"channel-cta-tagline\">Subscribe to our <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/news\/\" data-internallinksmanager029f6b8e52c=\"2\" title=\"News\" target=\"_blank\" rel=\"noopener\">news<\/a>letter now for a weekly recap of our favorite AI stories in your inbox.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>In the past two years alone, ten years\u2019 worth of digitization has occurred across different industries as more organizations realize the need to automate their operations. This should be an alarm bell for those who do not yet have a digitization\/automation strategy.<\/p>\n<p>However, the huge opportunity for automation comes with its own challenges. The growing number and variety of tasks that can be automated need careful oversight and planning. This is why you should consider appointing a Chief Automation Officer (CAO), a person who will be able to trace your enterprise\u2019s digitization and automation strategy, provide a birdseye view of the digitization journey, and make sure that your enterprise is on its path to success.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_underlying_technology\"><\/span><strong>The underlying technology<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The appeal of automation has been around for a long time, and enterprises have been looking for ways to automate routine tasks. But there are a few recent trends that have lent to the explosion of opportunities for automation across industries.<\/p>\n<p>\u201cArtificial intelligence is clearly a trend,\u201d says Dinesh Nirmal, <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/general\/\" data-internallinksmanager029f6b8e52c=\"3\" title=\"General\" target=\"_blank\" rel=\"noopener\">General<\/a> Manager at IBM Data, AI and Automation. \u201cIt can help with intelligent automation, whether it\u2019s IT or line of business.\u201d<\/p>\n<p>AI is helping automate a broad range of tasks, from processing images and scanned documents, to summarizing text documents, finding meaningful correlations and clusters in large datasets, and transcribing audio files.<\/p>\n<p>Enterprises are also using AI in IT operations, typically called<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ibm.com\/cloud\/learn\/aiops\"> AIOps<\/a>, including anomaly detection, event correlation, and blast radius evaluation in case a service component becomes unavailable.<\/p>\n<p>An interesting example is logistics and transportation company J.B. Hunt, which used IBM Turbonomic software to automate the scaling of its cloud and on-premise computing resources. For their on-premises environment, J.B. Hunt is automating all non-disruptive actions 24\u00d77 and scaling non-production actions during a nightly maintenance window. In their public cloud environment, the team has been using a combination of recommendations and automated actions to manage their resources.<\/p>\n<blockquote class=\"c-richText__pullQuote\">\n<div class=\"c-richText__pullQuoteGradient\">\n<p class=\"c-richText__pullQuoteQuote\">Digitization cannot happen without automation.<\/p>\n<\/p><\/div>\n<\/blockquote>\n<p>Over the course of 12 months, Turbonomic executed nearly 2,000 resizing actions which\u2014assuming manual intervention requires 20 minutes per action\u2014freed up over <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ibm.com\/case-studies\/jb-hunt\">650 hours of the team\u2019s time<\/a> to focus on strategic initiatives.<\/p>\n<p>\u201cAnother <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/technology\/\" data-internallinksmanager029f6b8e52c=\"4\" title=\"Technology\" target=\"_blank\" rel=\"noopener\">technology<\/a> is robotic process automation (RPA),\u201d Nirmal says. \u201cIn line-of-business, a lot of technology that is being driven for automation is task related.\u201d<\/p>\n<p>If a task requires long hours of manually entering data and pressing buttons, there\u2019s a great chance it can be automated through<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ibm.com\/cloud\/learn\/rpa\"> RPA<\/a>. Today, organizations are using RPA to automate a wide range of repetitive back-office tasks, such as extracting information, moving files, and filling forms. The combination of RPA and AI is helping organizations take automation to higher levels and handle tasks that cannot be defined with explicit rules.<\/p>\n<p>For example, insurance companies are using AI and RPA to automate the processing of customer reports. An application that previously took weeks to complete<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ibm.com\/case-studies\/new-mexico-mutual\/\"> can now be processed in hours<\/a>, thanks to RPA and AI technologies. One way is with computer vision algorithms that can assess damage from a picture of an accident and document processing tools that can extract and store the content of scanned documents.<\/p>\n<p>A fourth notable trend that Nirmal talks about is \u201cprocess mining.\u201d<\/p>\n<blockquote><p>Process mining is about figuring out which processes are ripe for automation. What is the ROI if I were to automate this process? How much do I save in terms of time and resources by automating that process? What other touch points does the process have?<\/p>\n<\/blockquote>\n<p><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/newsroom.ibm.com\/Five-Reasons-Why-Business-Automation-Initiatives-Fail-and-How-to-Avoid-Them\">Process mining<\/a> uses information from business and IT systems and user interactions to provide factual insights about how processes and workflows can be improved across an enterprise. For example, if delivering software requires several actions and file transfers across different platforms, process mining helps organizations document those steps, build them into a graph, monitor their performance, and find ways to optimize and improve them.<\/p>\n<p>An interesting case study is BlueShore Financial, a Canadian credit union that partnered with IBM to digitize and automate its operations. At first, IBM helped BlueShore digitize the files of 40,000 clients and go entirely paperless, saving the company 7,000 square feet of filing space. The digitization then led to the automation of complex workflows and business processes related to onboarding, mortgage renewals, auditing, and more.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_role_of_the_Chief_Automation_Officer\"><\/span><strong>What is the role of the Chief Automation Officer?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u201cAutomation helps with every single aspect of enterprise operations,\u201d Nirmal says. \u201cThis is why every enterprise needs a Chief Automation Officer to focus on digitizing the enterprise to satisfy customers and help generate more business.\u201d<\/p>\n<p>Nirmal compares the role of the CAO to the Chief Data Officer (CDO). Before the CDO, organizations held an ambiguous volume of data, scattered across different silos and systems. The CDO\u2019s role was to devise the right tools and strategies to provide a unified view of the organization\u2019s data. The CDO became pivotal in areas such as business intelligence, data <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/sciencee\/\" data-internallinksmanager029f6b8e52c=\"5\" title=\"Science\" target=\"_blank\" rel=\"noopener\">science<\/a>, and machine learning, which need to pull and process data from different sources across the enterprise.<\/p>\n<blockquote class=\"c-richText__pullQuote\">\n<div class=\"c-richText__pullQuoteGradient\">\n<p class=\"c-richText__pullQuoteQuote\">It can really improve employee morale and productivity.\n            <\/div>\n<\/blockquote>\n<p>Likewise, the CAO takes an overarching view across different verticals of the enterprise and seeks the best opportunities for digitization and automation. For example, in manufacturing, the CAO can help identify how computer vision can help automate defect detection. In financial services, the CAO can help find the right combination of tools to automate repetitive back-office tasks. According to Nirmal:<\/p>\n<blockquote><p>An enterprise is usually a big setup of complex processes across business and IT. We need a person who works collaboratively with the chief transformation officer, chief strategy officer, chief data officer, and others to bring digitization to the forefront. I believe that the CAO\u2019s focus needs to be on digitizing the enterprise. Digitization cannot happen without automation.<\/p>\n<\/blockquote>\n<p>Automation is finding its way into every department. According to<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.ibm.com\/watson\/resources\/ai-adoption\"> IBM\u2019s Global AI Adoption Index<\/a>, companies are using automation across different verticals, including IT processes, business processes, marketing and sales, financial planning and analysis, etc.<\/p>\n<p>At IBM, Nirmal has helped several customers transition through the digitization and automation process and understand the value of appointing a CAO. He sees three common denominators in the benefits that these organizations have achieved.<\/p>\n<blockquote><p>One is the optimization of resources within an enterprise. Two is productivity\u2014I truly believe it drives a huge amount of productivity in the enterprise that you cannot get otherwise. And three is observability of your enterprise end-to-end, and how you\u2019re digitizing your enterprise across different sectors.<\/p>\n<\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"The_human_side_of_automation\"><\/span><strong>The human side of automation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nirmal says, \u201cI think automation brings an enterprise into a much more stable format that will enable them to become more agile, allowing them to do more meaningful work.\u201d<\/p>\n<p>For example, from an employee productivity perspective, the right automation tools can lift the burden of repetitive tasks and enable employees to focus on more meaningful endeavors, such as innovation.<\/p>\n<p>\u201cA lot of times, automation allows employees to focus on higher value tasks,\u201d Nirmal says. \u201cFor the employee, the huge benefit is that it releases them from routine tasks and frees them to look at things from an innovation or differentiation perspective. It can really improve employee morale and productivity, optimization, etc.\u201d<\/p>\n<p>But obviously, the biggest goal that every enterprise will have to focus on is improving customer satisfaction.<\/p>\n<p>\u201cThe end product is how you help create satisfied customers. For me, to achieve that you need automation,\u201d Nirmal says.<\/p>\n<p>He sees this as the future of the enterprise, which will make the Chief Automation Officer role key to success.<\/p>\n<blockquote>\n<p>The next decade is all about intelligent automation. Enterprises will have to invest in automation to survive and succeed, or they may not exist. It\u2019s a profound statement, but I think it\u2019s critical because your competition will invest in it. It drives customer satisfaction. If you don\u2019t have satisfied customers, you are clearly not in a position to win.<\/p>\n<\/blockquote><\/div>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMLG0nwswvr63Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\">For forums sites go to <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/forum.buradabiliyorum.com\/\" target=\"_blank\" rel=\"noopener\">Forum.BuradaBiliyorum.Com<\/a><\/span><\/strong>\n<\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more like this article, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/technology\/\" target=\"_blank\" rel=\"noopener\">Technology category.<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/thenextweb.com\/news\/a-chief-automation-officer-could-transform-your-business-heres-how\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;A Chief Automation Officer could transform your business \u2014 here\u2019s how&#8221; Content provided by IBM and TNW Companies that don\u2019t have a digitization and automation strategy will probably not survive in the next decade. Why? Because a host of technological developments are making it possible to free employees from a range of routine operations, so&#8230;<\/p>\n","protected":false},"author":1,"featured_media":522121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/img-cdn.tnwcdn.com\/image\/neural?filter_last=1&fit=1280,640&url=https:\/\/cdn0.tnwcdn.com\/wp-content\/blogs.dir\/1\/files\/2022\/12\/Chief-Automation-officer.jpg&signature=d49398b0b587f2ee56bdc2673b8afc8f","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[],"class_list":["post-522120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/522120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=522120"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/522120\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/522121"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=522120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=522120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=522120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}