{"id":607602,"date":"2024-02-06T18:57:34","date_gmt":"2024-02-06T15:57:34","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/google-ads-investigating-bugs-impacting-payment-methods-and-credit-card-updates\/"},"modified":"2024-02-06T18:57:34","modified_gmt":"2024-02-06T15:57:34","slug":"google-ads-investigating-bugs-impacting-payment-methods-and-credit-card-updates","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/google-ads-investigating-bugs-impacting-payment-methods-and-credit-card-updates\/","title":{"rendered":"#Google Ads investigating bugs impacting payment methods and credit card updates"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a2c12fddce98\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a2c12fddce98\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/google-ads-investigating-bugs-impacting-payment-methods-and-credit-card-updates\/#Marketers_utilizing_the_platform_are_currently_facing_challenges_in_updating_their_payment_and_credit_card_details\" >Marketers utilizing the platform are currently facing challenges in updating their payment and credit card details.<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"subhead\" itemprop=\"alternativeHeadline\"><span class=\"ez-toc-section\" id=\"Marketers_utilizing_the_platform_are_currently_facing_challenges_in_updating_their_payment_and_credit_card_details\"><\/span>Marketers utilizing the platform are currently facing challenges in updating their payment and credit card details.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><\/p>\n<div class=\"bialty-container\">\nGoogle Ads is currently investigating issues related to payments and credit cards. <\/p>\n<p>Users experiencing these problems are unable to update their payment methods or credit card details at this time.<\/p>\n<p><!-- \/1038259\/SEL_Post-text --><\/p>\n<div id=\"div-gpt-ad-1693000027709-0\"><\/div>\n<div id=\"post-break\"><\/div>\n<p><strong>Why we care.<\/strong>\u00a0If your campaign is impacted by these issues, rest assured that the problem lies with Google Ads, and they are actively working to resolve it.<\/p>\n<p><strong>First spotted.<\/strong> The bug was first flagged by marketing consultant Lior Krolewicz, who uploaded a preview clip onto his <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/yaelconsulting\/status\/1754624295500697897\">X<\/a> account:<\/p>\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\">\n<div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Anyone else unable to update or see payment methods in Google Ads?<\/p>\n<p>We also had a client unable to update CC all day (see error below)<a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/GinnyMarvin?ref_src=twsrc%5Etfw\">@GinnyMarvin<\/a> <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/rustybrick?ref_src=twsrc%5Etfw\">@rustybrick<\/a>  <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/googleads?src=hash&amp;ref_src=twsrc%5Etfw\">#googleads<\/a> <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/t.co\/140wxyXBTd\">pic.twitter.com\/140wxyXBTd<\/a><\/p>\n<p>\u2014 Lior Krolewicz (@yaelconsulting) <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/yaelconsulting\/status\/1754624295500697897?ref_src=twsrc%5Etfw\">February 5, 2024<\/a><\/p><\/blockquote>\n<p><script data-minify=\"1\" async src=\"https:\/\/searchengineland.com\/wp-content\/cache\/min\/1\/widgets.js?ver=1707242883\" charset=\"utf-8\"><\/script><\/div>\n<\/figure>\n<p>Krolewicz discovered a \u201cFix issues\u201d button, which he believed could be a potential solution to the problem. When his client clicked on it, they were given the option to update their credit card details. However, upon submitting the update, they encountered an error message, as depicted in the image below:<\/p>\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"445\" height=\"600\" alt=\"Google Ads\" class=\"wp-image-437260\" srcset=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-445x600.png.webp 445w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-251x338.png.webp 251w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-84x113.png.webp 84w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads.png.webp 633w\" data-lazy-sizes=\"(max-width: 445px) 100vw, 445px\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-445x600.png.webp\"><noscript><img fetchpriority=\"high\" decoding=\"async\" width=\"445\" height=\"600\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-445x600.png.webp\" alt=\"Google Ads\" class=\"wp-image-437260\" srcset=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-445x600.png.webp 445w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-251x338.png.webp 251w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads-84x113.png.webp 84w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/02\/google-ads.png.webp 633w\" sizes=\"(max-width: 445px) 100vw, 445px\"><\/noscript><\/figure>\n<p>Other marketers quickly responded, sharing similar issues to those described by Krolewicz. Menachem Ani, the Founder and CEO of JXT Group, for instance, wrote on <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/MenachemAni\/status\/1754624909450305548\">X<\/a>: \u201cSaw this last week. Thought it was a fluke.\u201d <\/p>\n<p><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/marksubel\/status\/1754709219700318480\">Mark Subel<\/a>, principal of Two Wheels Marketing, added:  \u201cWe were unable to update our client\u2019s CC earlier today. Wouldn\u2019t let us.\u201d<\/p>\n<p><strong>When is a fix expected?<\/strong> Google has not confirmed when Google Ads users can expect the issue to be resolved, but an update is expected shortly.<\/p>\n<p><strong>What Google is saying.<\/strong> Google Ads Liaison Officer Ginny Marvin confirmed the issue on <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/adsliaison\/status\/1754872442189726194\">X<\/a>, writing:<\/p>\n<ul>\n<li>\u201cThe team is aware of the issue and is working to resolve it as quickly as possible.\u201d<\/li>\n<\/ul>\n<p><strong>Additional bugs.<\/strong> In addition to addressing payment and credit card update issues, Google Ads is also actively investigating error messages related to \u201cconfusing ad text\u201d and other content quality labels. Although users affected by these issues can still access the platform, they may experience error messages, high latency, or other unexpected behaviors. Google has confirmed that more information will be provided shortly, without specifying an exact time and date.<\/p>\n<p><a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/yaelconsulting\/status\/1754624296763224182\/photo\/1\"><\/a>\n<\/div>\n<p><\/p>\n<div class=\"about-author\">\n    About the author<\/p>\n<div class=\"information\">\n<div class=\"author-module\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-3 text-center\">\n<div class=\"avatar\">\n                        <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded-circle avatar-border\" alt=\"Nicola Agius\" width=\"140\" height=\"140\" src=\"https:\/\/searchengineland.com\/nicola_agius\"><noscript><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded-circle avatar-border\" src=\"https:\/\/searchengineland.com\/nicola_agius\" alt=\"Nicola Agius\" width=\"140\" height=\"140\"><\/noscript>\n                                            <\/div>\n<\/p><\/div>\n<div class=\"col-12 col-lg-9\">\n<div class=\"about\">\n<div class=\"name\">\n                            <strong>Nicola Agius<\/strong>\n                        <\/div>\n<div class=\"row g-2 pt-2\">\n<div class=\"col-auto twitter\">\n                                    <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/intent\/follow?original_referer=https%3A%2F%2Fsearchengineland.com%2F&amp;region=follow_link&amp;screen_name=nicola_agius&amp;tw_p=followbutton&amp;variant=2.0\" aria-label=\"opens in a new tab\"><i class=\"fab fa-x-twitter\"><\/i><\/a>\n                            <\/div>\n<div class=\"col-auto\">\n                                    <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/nicola-agius-8b330956\" aria-label=\"opens in a new tab\"><i class=\"fab fa-linkedin\"><\/i><\/a>\n                                <\/div>\n<\/p><\/div>\n<p>                        Nicola Agius is Paid <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/social-mediaa\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"Social Media\" target=\"_blank\" rel=\"noopener\">Media<\/a> Editor of Search Engine Land after joining in 2023. She covers paid media, retail media and more. Prior to this, she was SEO Director at Jungle Creations (2020-2023), overseeing the company&#8217;s editorial strategy for multiple websites. She has over 15 years of experience in journalism and has previously worked at OK! Magazine (2010-2014), Mail Online (2014-2015), Mirror (2015-2017), Digital Spy (2017-2018) and The Sun (2018-2020). She also previously teamed up with SEO agency Blue Array to co-author Amazon bestselling book Mastering In-House SEO.                   <\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMN63nwsw68G3Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more like this article, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/technology\/\" target=\"_blank\" rel=\"noopener\">Technology<\/a><\/span> category.<\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/searchengineland.com\/google-ads-investigating-bugs-impacting-payment-method-and-credit-card-updates-437259\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Marketers utilizing the platform are currently facing challenges in updating their payment and credit card details. Google Ads is currently investigating issues related to payments and credit cards. Users experiencing these problems are unable to update their payment methods or credit card details at this time. Why we care.\u00a0If your campaign is impacted by these&#8230;<\/p>\n","protected":false},"author":1,"featured_media":607603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/searchengineland.com\/wp-content\/seloads\/2023\/11\/google-business-robot-1920.jpg","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[26293,142591,147878,107942],"class_list":["post-607602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-google","tag-google-ads","tag-paid-social","tag-ppc"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/607602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=607602"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/607602\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/607603"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=607602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=607602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=607602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}