{"id":622203,"date":"2024-05-28T20:52:28","date_gmt":"2024-05-28T17:52:28","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/google-business-profile-chat-and-call-history-going-away\/"},"modified":"2024-05-28T20:52:28","modified_gmt":"2024-05-28T17:52:28","slug":"google-business-profile-chat-and-call-history-going-away","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/google-business-profile-chat-and-call-history-going-away\/","title":{"rendered":"#Google Business Profile chat and call history going away"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a36c441a09b0\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a36c441a09b0\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/google-business-profile-chat-and-call-history-going-away\/#July_31_2024_Google_will_shut_down_call_history_and_chat_%E2%80%93_you_can_download_your_history_now\" >July 31, 2024 Google will shut down call history and chat &#8211; you can download your history now.<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"subhead\" itemprop=\"alternativeHeadline\"><span class=\"ez-toc-section\" id=\"July_31_2024_Google_will_shut_down_call_history_and_chat_%E2%80%93_you_can_download_your_history_now\"><\/span>July 31, 2024 Google will shut down call history and chat &#8211; you can download your history now.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><\/p>\n<div class=\"bialty-container\">\nGoogle will be shutting down the Google Business Profile chat and call history feature on July 31, 2024.  Google will stop allowing new chats to be initiated starting on July 15, 2024 and then will totally disable the chat and call history features on July 31, 2024.<\/p>\n<p><strong>What Google said. <\/strong>Google sent out numerous types of emails to businesses, depending on if they uses the chat or call history feature. The email says:<\/p>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\n\u201cWe are reaching out to share that we will be winding down Google\u2019s chat and call history features in Google Business Profile on July 31, 2024. We acknowledge this may be difficult <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/news\/\" data-internallinksmanager029f6b8e52c=\"2\" title=\"News\" target=\"_blank\" rel=\"noopener\">news<\/a> \u2013 as we continually improve our tools, we occasionally have to make difficult decisions which may impact the businesses and partners we work with. It\u2019s important to us that Google remains a helpful partner as you manage your business and we remain committed to this mission.\u201d\n<\/p><\/blockquote>\n<p><strong>Important dates. <\/strong>Here are the upcoming dates you need to be aware of:<\/p>\n<p><!-- \/1038259\/SEL_Post-text --><\/p>\n<div id=\"div-gpt-ad-1693000027709-0\"><\/div>\n<div id=\"post-break\"><\/div>\n<ul>\n<li>July 15, 2024: Searchers will no longer be able to start new chat conversations with your business from Google Maps or Google Search. However, searchers that are already in existing chat conversations will be notified that chat will be phased out.<\/li>\n<li>July 31, 2024: The chat functionality in Google Business Profile will end completely and you will no longer receive new chat messages. You will also no longer be able to see your Google Business Profile call history in Google Business Profile. <\/li>\n<\/ul>\n<p><strong>History <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">download<\/a>.<\/strong> You can download your chat and call history from Google Business Profiles, so you can store them somewhere.  At some point, Google will delete the history.<\/p>\n<p><strong>The email. <\/strong>Here is a screenshot of the email I received:<\/p>\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"256\" height=\"600\" alt=\"Google Business Profle Combined Email 1716915549\" class=\"wp-image-442669\" srcset=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-256x600.png.webp 256w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-144x338.png.webp 144w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-48x113.png.webp 48w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-768x1797.png.webp 768w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-657x1536.png 657w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-875x2048.png.webp 875w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549.png 1437w\" data-lazy-sizes=\"(max-width: 256px) 100vw, 256px\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-256x600.png.webp\"><img fetchpriority=\"high\" decoding=\"async\" width=\"256\" height=\"600\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-256x600.png.webp\" alt=\"Google Business Profle Combined Email 1716915549\" class=\"wp-image-442669\" srcset=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-256x600.png.webp 256w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-144x338.png.webp 144w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-48x113.png.webp 48w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-768x1797.png.webp 768w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-657x1536.png 657w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549-875x2048.png.webp 875w,https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-business-profle-combined-email-1716915549.png 1437w\" sizes=\"(max-width: 256px) 100vw, 256px\"><\/figure>\n<p><strong>Why we care. <\/strong>If you used these features for your business, please be aware they are going away soon. You may want to download your chat and call history before the deadline, so that you can archive that data in your CRM software and database.<\/p>\n<\/div>\n<p><\/p>\n<div class=\"about-author\">\n    About the author<\/p>\n<div class=\"information\">\n<div class=\"author-module\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-3 text-center\">\n<div class=\"avatar\">\n                        <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded-circle avatar-border\" alt=\"Barry Schwartz\" width=\"140\" height=\"140\" src=\"https:\/\/searchengineland.com\/images\/authors\/BarrySchwartz-lg.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded-circle avatar-border\" src=\"https:\/\/searchengineland.com\/images\/authors\/BarrySchwartz-lg.jpg\" alt=\"Barry Schwartz\" width=\"140\" height=\"140\">\n                                            <\/div>\n<\/p><\/div>\n<div class=\"col-12 col-lg-9\">\n<div class=\"about\">\n<div class=\"name\">\n                            <strong>Barry Schwartz<\/strong>\n                        <\/div>\n<div class=\"row g-2 pt-2\">\n<div class=\"col-auto twitter\">\n                                    <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/intent\/follow?original_referer=https%3A%2F%2Fsearchengineland.com%2F&amp;region=follow_link&amp;screen_name=rustybrick&amp;tw_p=followbutton&amp;variant=2.0\" aria-label=\"opens in a new tab\"><i class=\"fab fa-x-twitter\"><\/i><\/a>\n                            <\/div>\n<div class=\"col-auto\">\n                                    <a rel=\"nofollow noopener\" target=\"_blank\" href=\"http:\/\/www.linkedin.com\/in\/rustybrick\" aria-label=\"opens in a new tab\"><i class=\"fab fa-linkedin\"><\/i><\/a>\n                                <\/div>\n<\/p><\/div>\n<p>                        Barry Schwartz is a Contributing Editor to Search Engine Land and a member of the programming team for SMX events. He owns <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.rustybrick.com\/\">RustyBrick<\/a>, a NY based web consulting firm. He also runs <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.seroundtable.com\/\">Search Engine Roundtable<\/a>, a popular search blog on very advanced SEM topics. Barry can be followed <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/rustybrick\/\">on Twitter here<\/a>.                  <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMN63nwsw68G3Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more like this article, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/technology\/\" target=\"_blank\" rel=\"noopener\">Technology<\/a><\/span> category.<\/strong>\n<\/p><\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/searchengineland.com\/google-business-profile-chat-and-call-history-going-away-442666\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>July 31, 2024 Google will shut down call history and chat &#8211; you can download your history now. Google will be shutting down the Google Business Profile chat and call history feature on July 31, 2024. Google will stop allowing new chats to be initiated starting on July 15, 2024 and then will totally disable&#8230;<\/p>\n","protected":false},"author":1,"featured_media":622204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/05\/google-phones-1920.jpg","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[141624,73759,139156],"class_list":["post-622203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-google-business-profile","tag-google-maps","tag-local"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/622203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=622203"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/622203\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/622204"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=622203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=622203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=622203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}