{"id":625992,"date":"2024-06-29T02:10:01","date_gmt":"2024-06-28T23:10:01","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/young-people-hate-making-phone-calls-could-it-be-hurting-their-careers\/"},"modified":"2024-06-29T02:10:01","modified_gmt":"2024-06-28T23:10:01","slug":"young-people-hate-making-phone-calls-could-it-be-hurting-their-careers","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/young-people-hate-making-phone-calls-could-it-be-hurting-their-careers\/","title":{"rendered":"#Young people hate making phone calls\u2014could it be hurting their careers?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a3be29384ebe\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a3be29384ebe\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/young-people-hate-making-phone-calls-could-it-be-hurting-their-careers\/#People_feel_ambushed_by_phone_calls\" >People feel ambushed by phone calls<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/young-people-hate-making-phone-calls-could-it-be-hurting-their-careers\/#Something_intangible_but_important_is_lost_in_text\" >Something intangible but important is lost in text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/buradabiliyorum.com\/en\/young-people-hate-making-phone-calls-could-it-be-hurting-their-careers\/#The_skill_needs_a_greater_focus\" >The skill needs a greater focus<\/a><\/li><\/ul><\/nav><\/div>\n<div>\n<div class=\"article-gallery lightGallery\">\n<div data-thumb=\"https:\/\/scx1.b-cdn.net\/csz\/news\/tmb\/2017\/smartphone.jpg\" data-src=\"https:\/\/scx2.b-cdn.net\/gfx\/news\/hires\/2017\/smartphone.jpg\" data-sub-html=\"Credit: CC0 Public Domain\">\n<figure class=\"article-img\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/scx1.b-cdn.net\/csz\/news\/800a\/2017\/smartphone.jpg\" alt=\"smartphone\" title=\"Credit: CC0 Public Domain\" width=\"800\" height=\"530\"\/><figcaption class=\"text-darken text-low-up text-truncate-js text-truncate mt-3\">\n                Credit: CC0 Public Domain<br \/>\n            <\/figcaption><\/figure>\n<\/div>\n<\/div>\n<p>Ironically, younger generations are using smartphones for anything but actual phone calls.<\/p>\n<p>                                                                                                                                    Many people under 40 <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">app<\/a>ear far more comfortable letting their fingers do the talking, using text or images, rather than speech, to communicate over the phone.<\/p>\n<p>A 2023 <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.commbank.com.au\/articles\/newsroom\/2023\/06\/CBA-More-Gen-Z-research.html\">survey<\/a> of more than 1,000 Gen Z Australians aged between 18 and 26 found that almost 60% dread making or accepting a phone call. Another from the United States found that <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.bankmycell.com\/blog\/why-millennials-ignore-calls\">81% of millennials<\/a> get anxious before making a call.<\/p>\n<p>Like spiders and heights, speaking on the phone\u2014with all its real-time imperfections\u2014is a modern-day phobia and fast becoming a lost art.<\/p>\n<p>So what&#8217;s going on, and what impact might it have on young people&#8217;s careers?<\/p>\n<h2><span class=\"ez-toc-section\" id=\"People_feel_ambushed_by_phone_calls\"><\/span>People feel ambushed by phone calls<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>I head up the journalism school at <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/handbook.murdoch.edu.au\/aos\/23\/MJ-JNL\">Murdoch University<\/a>. In few other fields of study is the ability to make timely, effective phone calls so critical for success.<\/p>\n<p>To explore young people&#8217;s attitudes to phone use further, I carried out an informal survey of 15 students.<\/p>\n<p>Presenting their responses at last year&#8217;s Journalism Education and Research Association of Australia conference, I suggested that &#8220;telephobia&#8221; may be causing the loss of a key communication skill in younger generations.<\/p>\n<p>Among my students, many said they find it rude to receive voice calls out of the blue or without warning.<\/p>\n<p>Some even said that they will not answer voice calls at all, even from a parent. It was easier to let them divert to voicemail, and respond later via text.<\/p>\n<p>Getting a phone call from an unknown number can be even more nail-biting\u2014why is this person calling instead of sending a text? Many said such cold calls trigger a deep fear that something is wrong.<\/p>\n<p>Going on to find out there actually was no emergency made many feel ambushed\u2014and annoyed\u2014that a cold caller had caused unnecessary alarm.<\/p>\n<p>But journalism students may still have an edge. In a podcasting class with intake from various majors, I found that commonplace interview tasks sent anxiety levels much higher than in other classes I have taught in almost a decade lecturing journalism students alone.<\/p>\n<p>                                                                                                        <!-- TechX - News - In-article --><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Something_intangible_but_important_is_lost_in_text\"><\/span>Something intangible but important is lost in text<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Telephone and face-to-face interviews are well-known in both industry and academia to be more powerful than email.<\/p>\n<p>The skill or confidence to ask uncomfortable questions is a key part of decent interviewing, with phone interviews a second choice to meeting with someone face-to-face.<\/p>\n<p>In-person conversations allow for connection, the building of trust and empathy and the transmission of non-verbal language.<\/p>\n<p>Two studies from Canada back this up, finding people <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.sciencedirect.com\/science\/article\/abs\/pii\/S002210311630292X\">overestimate their persuasiveness<\/a> when communicating via email. Participants made requests either in person or via email.<\/p>\n<p>Both groups were equally confident about the success of their requests, but those made face-to-face were a staggering 34 times more effective.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_skill_needs_a_greater_focus\"><\/span>The skill needs a greater focus<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>My colleagues across the Australian <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/social-mediaa\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"Social Media\" target=\"_blank\" rel=\"noopener\">media<\/a> have told me the incoming class of reporters often have more technical prowess than generations past. But many still need reminding to pick up the phone rather than send an email when securing or carrying out interviews.<\/p>\n<p>In the classroom at Murdoch University, we have doubled the amount of time spent teaching the art of interviewing.<\/p>\n<p>We&#8217;ve found that students are more successful, and their anxiety is lowered, when early lessons are devoted to practicing phone calls. The aim is to try at least 10 phone calls in the classroom, starting with classmates and then moving onto strangers.<\/p>\n<p>                                                                                                                                            But across journalism schools and the wider workforce, it&#8217;s likely to remain an uphill battle.<\/p>\n<p>According to communications researchers Leanna Kim and Sang-Hwa Oh, many new technologies <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.researchgate.net\/publication\/371408438_Predicting_Telephone_Anxiety_Use_of_Digital_Communication_Technologies_Language_and_Cultural_Barriers_and_Phone_Avoidance\">hinder rather than promote voice calling<\/a>, which may be causing even greater reliance on new devices.<\/p>\n<p>&#8220;Telephone anxiety was negatively associated with preference for phone calls, suggesting that using an alternative mode of communication, instead of a phone call, might not be simply a matter of convenience, but an outcome of escaping anxiety.&#8221;<\/p>\n<p>This is despite <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.sciencedaily.com\/releases\/2020\/09\/200911141713.htm\">research<\/a> showing an individual&#8217;s fear of an interaction being awkward often turns out to be overblown.<\/p>\n<p>We are never going back to the days where the family landline had pride of place stuck in the hallway, and its own special chair to sit on. But voice calls will always play an important role in communication.<\/p>\n<p>Younger generations just need to pick up the phone and let their voices be heard.<\/p>\n<div class=\"d-inline-block text-medium my-4\">\n                                                Provided by<br \/>\n                                                                                                    The Conversation<br \/>\n                                                                                                        <a rel=\"nofollow noopener\" target=\"_blank\" class=\"icon_open\" href=\"https:\/\/theconversation.com\"><br \/>\n                                                        <svg><use href=\"https:\/\/techx.b-cdn.net\/tmpl\/v2\/img\/svg\/sprite.svg#icon_open\" x=\"0\" y=\"0\"\/><\/svg><\/a><\/p><\/div>\n<p>                                                                                                                            This article is republished from <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\">The Conversation<\/a> under a Creative Commons license. Read the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/theconversation.com\/young-people-hate-making-phone-calls-could-it-be-hurting-their-careers-232167\">original article<\/a>.<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/counter.theconversation.com\/content\/232167\/count.gif?distributor=republish-lightbox-advanced\" alt=\"The Conversation\" width=\"1\" height=\"1\"\/><\/p>\n<p>                                        <!-- print only --><\/p>\n<div class=\"d-none d-print-block\">\n<p>                                                <strong>Citation<\/strong>:<br \/>\n                                                Young people hate making phone calls\u2014could it be hurting their careers? (2024, June 28)<br \/>\n                                                retrieved 28 June 2024<br \/>\n                                                from https:\/\/techxplore.com\/<a href=\"https:\/\/buradabiliyorum.com\/en\/category\/news\/\" data-internallinksmanager029f6b8e52c=\"2\" title=\"News\" target=\"_blank\" rel=\"noopener\">news<\/a>\/2024-06-young-people-careers.html<\/p>\n<p>                                            This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no<br \/>\n                                            part may be reproduced without the written permission. The content is provided for information purposes only.<\/p><\/div>\n<\/p><\/div>\n<p><script id=\"facebook-jssdk\" async=\"\" src=\"https:\/\/connect.facebook.net\/en_US\/sdk.js\"><\/script><\/p>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMN63nwsw68G3Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more Like this articles, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/science\/\" target=\"_blank\" rel=\"noopener\">Science category.<\/a><\/span><\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/techxplore.com\/news\/2024-06-young-people-careers.html\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Credit: CC0 Public Domain Ironically, younger generations are using smartphones for anything but actual phone calls. Many people under 40 appear far more comfortable letting their fingers do the talking, using text or images, rather than speech, to communicate over the phone. A 2023 survey of more than 1,000 Gen Z Australians aged between 18&#8230;<\/p>\n","protected":false},"author":1,"featured_media":625993,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/scx2.b-cdn.net\/gfx\/news\/hires\/2017\/smartphone.jpg","fifu_image_alt":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-625992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sciencee"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/625992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=625992"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/625992\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/625993"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=625992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=625992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=625992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}