{"id":638191,"date":"2024-09-13T15:00:00","date_gmt":"2024-09-13T12:00:00","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/how-to-handle-negative-google-reviews-remove-respond-recover\/"},"modified":"2024-09-13T15:00:00","modified_gmt":"2024-09-13T12:00:00","slug":"how-to-handle-negative-google-reviews-remove-respond-recover","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/","title":{"rendered":"#How to handle negative Google reviews: Remove, respond, recover"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a288acd28dc1\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #dd3333;color:#dd3333\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #dd3333;color:#dd3333\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a288acd28dc1\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Frustrated_with_negative_reviews_from_unreasonable_customers_Heres_how_to_respond_to_negative_Google_reviews_related_to_your_business\" >Frustrated with negative reviews from unreasonable customers? Here\u2019s how to respond to negative Google reviews related to your business.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#The_impact_of_negative_Google_reviews\" >The impact of negative Google reviews<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Erodes_customer_trust\" >Erodes customer trust<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Affects_search_engine_visibility\" >Affects search engine visibility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Long-term_consequences\" >Long-term consequences<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#How_to_remove_negative_Google_reviews\" >How to remove negative Google reviews<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#How_to_respond_to_negative_Google_reviews\" >How to respond to negative Google reviews<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Acknowledge_the_issue\" >Acknowledge the issue<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Apologize\" >Apologize<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Provide_a_solution\" >Provide a solution<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Broach_taking_the_conversation_offline\" >Broach taking the conversation offline<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Recovering_from_a_negative_Google_review\" >Recovering from a negative Google review<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Strengthen_customer_relations\" >Strengthen customer relations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Enhance_your_online_presence\" >Enhance your online presence<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/buradabiliyorum.com\/en\/how-to-handle-negative-google-reviews-remove-respond-recover\/#Handling_negative_Google_reviews_professionally\" >Handling negative Google reviews professionally<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"subhead\" itemprop=\"alternativeHeadline\"><span class=\"ez-toc-section\" id=\"Frustrated_with_negative_reviews_from_unreasonable_customers_Heres_how_to_respond_to_negative_Google_reviews_related_to_your_business\"><\/span>Frustrated with negative reviews from unreasonable customers? Here\u2019s how to respond to negative Google reviews related to your business.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><\/p>\n<div class=\"bialty-container\">\n\u201cNo one answered the phone. Sure, it was after business hours, but that\u2019s still no excuse! One star!\u201d<\/p>\n<p>Ever received a review like this on your Google Business Profile\u00a0\u2013\u00a0a review so unreasonable that all you can do is hang your head and wonder what\u2019s wrong with certain people?<\/p>\n<p>Don\u2019t worry. <\/p>\n<p>Every business owner has received a negative Google review at some point or another \u2013 many of which are spam, fake, or completely unreasonable.<\/p>\n<p>As any business owner knows, Google reviews are vital to a business\u2019s success. <\/p>\n<p>Positive reviews lead to more customers and a foundation of trust, whereas negative reviews communicate one thing to potential new customers: Stay away.<\/p>\n<p>For this reason, it\u2019s crucial to monitor your Google Business Profile and learn how to respond to \u2013 or remove \u2013 negative reviews.<\/p>\n<p>That\u2019s the exact purpose of this guide. <\/p>\n<p>In this guide, you\u2019ll learn how to navigate the process of:<\/p>\n<ul>\n<li>Deleting negative reviews on Google.<\/li>\n<li>Responding to the authors of these reviews.<\/li>\n<li>Recovering from the aftermath of the entire ordeal. <\/li>\n<\/ul>\n<p>I call these fundamental steps the Three Rs:<\/p>\n<ul>\n<li>Remove.\u00a0<\/li>\n<li>Respond.\u00a0<\/li>\n<li>Recover.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"h-the-impact-of-negative-google-reviews\"><span class=\"ez-toc-section\" id=\"The_impact_of_negative_Google_reviews\"><\/span>The impact of negative Google reviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before we discuss the three Rs in detail, it\u2019s crucial to know <em>why <\/em>and <em>how <\/em>negative Google reviews harm your business.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-erodes-customer-trust\"><span class=\"ez-toc-section\" id=\"Erodes_customer_trust\"><\/span>Erodes customer trust<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>For starters, these reviews can alter the perception of potential new customers. <\/p>\n<p>Consider a scenario in which a business owner opens a restaurant. During the restaurant\u2019s first week, a member of the waiting staff delivers the wrong dish to a customer. Instead of the lobster, the customer gets the shrimp fettuccine.\u00a0<\/p>\n<p>The waiter quickly realizes their mistake and brings out the proper dish. All is well.<\/p>\n<p>Not to the customer. After devouring their dish and licking the plate clean, they furiously drive home and leave a one-star review. <\/p>\n<p>One star? Even though you ate every bite?<\/p>\n<p>In this example, the customer has left an unreasonable Google review that does not accurately portray the restaurant or their experience. <\/p>\n<p>They don\u2019t mention the fantastic food, the fact that it\u2019s the business\u2019s first week open or the fact that the server quickly corrected their mistake.\u00a0<\/p>\n<p>They only mention the mistake. Unfair, right?<\/p>\n<p>Completely. In this case, it\u2019s only the third review of this business\u2019s Google Business Profile. <\/p>\n<p>Now, other potential customers will see the review and notice its impact on the overall restaurant\u2019s Google rating. Instead of going to that restaurant, they\u2019ll go somewhere else.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-affects-search-engine-visibility\"><span class=\"ez-toc-section\" id=\"Affects_search_engine_visibility\"><\/span>Affects search engine visibility<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Negative Google reviews can also impact your business\u2019s visibility on Google\u2019s search engine.<\/p>\n<p>Building on the last point, these reviews erode customer trust, which means lower click-through rates from customers. Because search engines\u2019 algorithms factor in user engagement metrics, decreased trust can correlate to decreased search engine visibility.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-long-term-consequences\"><span class=\"ez-toc-section\" id=\"Long-term_consequences\"><\/span>Long-term consequences<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>With trust levels dwindling and SEO metrics taking a hit, your business will suffer long-term \u2013 especially if the negative reviews pile up.<\/p>\n<p>Your business\u2019s Google rating will take a substantial hit, word of mouth will spread, and customers will stop flowing in. Before you know it, your restaurant faces closure after less than a year open. All because one poor review started a snowball effect.\u00a0<\/p>\n<p>That\u2019s why dealing with these reviews is of paramount importance. Let\u2019s discuss how to remove negative Google reviews \u2013 the first of the three Rs.\u00a0<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-how-to-remove-negative-google-reviews\"><span class=\"ez-toc-section\" id=\"How_to_remove_negative_Google_reviews\"><\/span>How to remove negative Google reviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can remove negative Google reviews in certain instances.\u00a0<\/p>\n<p>The first is when a review is fake, spam, or misleading. In these cases, you are dealing with fraudulent content that in no way reflects your business. Perhaps you\u2019re even the target of review bombing from a competitor.<\/p>\n<p>The second instance occurs when a review clearly violates the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/support.google.com\/product-documentation\/answer\/10115141?hl=EN\">Google review guidelines<\/a>. For example, Google monitors the following:<\/p>\n<ul>\n<li>Spam and fake content.<\/li>\n<li>Misleading information.<\/li>\n<li>Off-topic content.<\/li>\n<li>Restricted content.<\/li>\n<li>Illegal content.<\/li>\n<\/ul>\n<p>If a review has overstepped any of these boundaries, you are well within your right to have it removed. Here\u2019s how to go about that process:<\/p>\n<ul>\n<li><strong>Flag the review<\/strong>: The first step to remove a negative Google review is to flag the review and report it directly to Google. Also, identify the reason behind why you want the review removed (i.e., misleading content, spam, etc.).<\/li>\n<li><strong>Contact Google Help<\/strong>: Sometimes flagging the review won\u2019t work. The next step is to contact Google Help directly. Google\u2019s support team often works swiftly and can address all your concerns regarding removing negative Google reviews.<\/li>\n<li><strong>Discuss legal options<\/strong>: In more serious instances, one might consider legal options. For instance, is a review libelous or defamatory? Is it threatening? Does it mention potential violence? In such cases, you have the right to take legal action.<\/li>\n<\/ul>\n<p>Alternatively, you can contact the reviewer directly and ask them to remove their review. This <a href=\"https:\/\/buradabiliyorum.com\/en\/category\/download-scripts-themes-apps\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Download Scripts &amp; Themes &amp; Apps\" target=\"_blank\" rel=\"noopener\">app<\/a>roach leads to the second of our three Rs: Responding.<\/p>\n<p><strong><em>Dig deeper: <\/em><\/strong><strong><em>9 strategies for removing negative content from the web<\/em><\/strong><\/p>\n<p><!-- START INLINE FORM --><\/p>\n<p><!-- END INLINE FORM --><\/p>\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-css-opacity has-cyan-bluish-gray-background-color has-background\">\n<h2 class=\"wp-block-heading\" id=\"h-how-to-respond-to-negative-google-reviews\"><span class=\"ez-toc-section\" id=\"How_to_respond_to_negative_Google_reviews\"><\/span>How to respond to negative Google reviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Negative Google reviews can hamper how potential customers perceive your business. They see these reviews before deciding whether to get involved with your organization.<\/p>\n<p>Know what else these potential customers see? <\/p>\n<p>Your response to negative reviews.<\/p>\n<p>Responding to negative reviews is critical. It builds back the trust you might\u2019ve lost from that harmful review. <\/p>\n<p>New clientele see that you\u2019re a caring business owner \u2013 one willing to address the concerns of your customers. In essence, you\u2019re turning a negative into a positive.<\/p>\n<p>Below is a step-by-step guide that details how to respond to negative reviews on Google.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-acknowledge-the-issue\"><span class=\"ez-toc-section\" id=\"Acknowledge_the_issue\"><\/span>Acknowledge the issue<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The key here is to communicate a level of empathy with your customer. Show that you understand their complaint and that you\u2019re willing to listen.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-apologize\"><span class=\"ez-toc-section\" id=\"Apologize\"><\/span>Apologize<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I know. Apologies are hard. But as a business owner, you must learn to take the high road. If your organization was at fault, offer a sincere apology and vow to do better in the future.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-provide-a-solution\"><span class=\"ez-toc-section\" id=\"Provide_a_solution\"><\/span>Provide a solution<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Now comes the most important part: offering to fix the problem. Perhaps this comes in the form of a future discount or a free product. Perhaps it\u2019s as simple as replacing a malfunctioning product at no cost. Whatever the solution is, ensure it satisfies the customer\u2019s initial complaint.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-broach-taking-the-conversation-offline\"><span class=\"ez-toc-section\" id=\"Broach_taking_the_conversation_offline\"><\/span>Broach taking the conversation offline<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To finish, encourage the customer who left the negative review to take the conversation offline. This way, you can discuss the next steps in private.<\/p>\n<p>One last thing. There are a few essential \u201cno-nos\u201d when it comes to responding to negative reviews on Google.\u00a0<\/p>\n<p>First, never act defensive. Doing so will only escalate the situation, and potential customers will view your behavior as childish.\u00a0<\/p>\n<p>Second, do not ignore the review! New clientele want to see a business owner who portrays empathy, dedication, and a willingness to go the extra mile.<\/p>\n<p><strong><em>Dig deeper: <\/em><\/strong><strong><em>How to respond to negative reviews harming your company\u2019s reputation<\/em><\/strong><\/p>\n<h2 class=\"wp-block-heading\" id=\"h-recovering-from-a-negative-google-review\"><span class=\"ez-toc-section\" id=\"Recovering_from_a_negative_Google_review\"><\/span>Recovering from a negative Google review<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Okay. You\u2019ve removed or responded to that negative Google review. Now comes the often neglected part: Recovering. You must learn from the entire ordeal so your company can grow more capable in the future.<\/p>\n<p>Going forward, implement the following techniques to build your business back up to what it was before the review.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-strengthen-customer-relations\"><span class=\"ez-toc-section\" id=\"Strengthen_customer_relations\"><\/span>Strengthen customer relations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Engage with satisfied customers. Did they enjoy your product? Did they have an incredible time at your restaurant? <\/p>\n<p>Then, ask them to leave your business a favorable review online. Don\u2019t be pushy, but mention how much you\u2019d appreciate it.<\/p>\n<p>And don\u2019t be scared to implement any feedback you receive. Constructive criticism is the backbone of the recovery process.<\/p>\n<h3 class=\"wp-block-heading\" id=\"h-enhance-your-online-presence\"><span class=\"ez-toc-section\" id=\"Enhance_your_online_presence\"><\/span>Enhance your online presence<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Going forward, use the entire experience as a way to enhance your business\u2019s online persona. For instance, working with a reputation management firm can help you prop up your business, improve your SEO, and establish more positive reviews.\u00a0<\/p>\n<p>Such companies can also help you monitor and remove negative Google reviews if the issue ever arises again.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-handling-negative-google-reviews-professionally\"><span class=\"ez-toc-section\" id=\"Handling_negative_Google_reviews_professionally\"><\/span>Handling negative Google reviews professionally<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Negative Google reviews are no laughing matter. <\/p>\n<p>They often cause immense anxiety in a business owner. <\/p>\n<p>If negative reviews are left unaddressed, consequences can quickly spiral.\u00a0<\/p>\n<p>For that reason, it\u2019s critical to implement the three Rs when tacking negative Google reviews: <\/p>\n<ul>\n<li>Remove.<\/li>\n<li>Respond. <\/li>\n<li>Recover.<\/li>\n<\/ul>\n<p>With the above techniques at your disposal, handling negative Google reviews professionally becomes far easier.\n<\/p><\/div>\n<p><\/p>\n<div class=\"about-author\">\n    About the author<\/p>\n<div class=\"information\">\n<div class=\"author-module\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-3 text-center\">\n<div class=\"avatar\">\n                        <img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded-circle avatar-border\" alt=\"Anthony Will\" width=\"140\" height=\"140\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2023\/07\/Anthony-Will.png.webp\"><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid rounded-circle avatar-border\" src=\"https:\/\/searchengineland.com\/wp-content\/seloads\/2023\/07\/Anthony-Will.png.webp\" alt=\"Anthony Will\" width=\"140\" height=\"140\">\n                                            <\/div>\n<\/p><\/div>\n<div class=\"col-12 col-lg-9\">\n<div class=\"about\">\n<div class=\"name\">\n                            <strong>Anthony Will<\/strong>\n                        <\/div>\n<div class=\"row g-2 pt-2\">\n<div class=\"col-auto\">\n                                    <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/anthonyewill\/\" aria-label=\"opens in a new tab\"><i class=\"fab fa-linkedin\"><\/i><\/a>\n                                <\/div>\n<\/p><\/div>\n<p>                        Anthony Will is the CEO and Co-founder of <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/reputationresolutions.com\/\">Reputation Resolutions<\/a>, one of the leading online reputation management firms in the United States and globally. He is best known for his expertise in improving, protecting, and managing his clients&#8217; online reputations on Google. Anthony is considered one of the foremost experts in online reputation management, having helped thousands of clients improve and manage their online reputations over the last decade. His company is currently rated by Business.com as the #1 online reputation management company for those dealing with online attacks and\/or negative content online.  Throughout his professional career, he has cultivated an impressive portfolio of clients, including Fortune 500 companies, prominent C-level executives, SMBs, politicians, celebrities, and many more. With an unwavering commitment to excellence, Anthony&#8217;s innovative strategies and experience have solidified his position as a leading authority in the online reputation management industry.                 <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<blockquote><p><strong><span style=\"color: #ff6600;\">If you liked the article, do not forget to share it with your friends. Follow us on\u00a0<span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMN63nwsw68G3Aw\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Google News<\/a><\/span>\u00a0too, click on the star and choose us from your favorites.<\/span><\/strong><\/p><\/blockquote>\n<blockquote>\n<p style=\"text-align: center;\"><strong>If you want to read more like this article, you can visit our <span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/en.buradabiliyorum.com\/technology\/\" target=\"_blank\" rel=\"noopener\">Technology<\/a><\/span> category.<\/strong><\/p>\n<\/blockquote>\n<p><span style=\"color: black;\"><a style=\"color: #ff9900;\" href=\"https:\/\/searchengineland.com\/negative-google-reviews-guide-446528\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frustrated with negative reviews from unreasonable customers? Here\u2019s how to respond to negative Google reviews related to your business. \u201cNo one answered the phone. Sure, it was after business hours, but that\u2019s still no excuse! One star!\u201d Ever received a review like this on your Google Business Profile\u00a0\u2013\u00a0a review so unreasonable that all you can&#8230;<\/p>\n","protected":false},"author":1,"featured_media":638192,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/searchengineland.com\/wp-content\/seloads\/2024\/09\/A-guide-to-handling-negative-Google-reviews-Remove-respond-and-recover.png","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[141624,78070],"class_list":["post-638191","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-google-business-profile","tag-seo"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/638191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=638191"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/638191\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/638192"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=638191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=638191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=638191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}