{"id":661934,"date":"2025-04-10T16:50:29","date_gmt":"2025-04-10T13:50:29","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break\/"},"modified":"2025-04-10T16:50:29","modified_gmt":"2025-04-10T13:50:29","slug":"incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break\/","title":{"rendered":"Incident.io raises $62M at a $400M valuation to help IT teams move fast when things break"},"content":{"rendered":"
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In the world of tech, some might argue that the term of the decade is AI, but in the bigger scheme of things, beyond this single sector, the most important word may well be \u201cresilience.\u201d How well prepared are people, organizations, and countries for unforeseen, negative economic, geopolitical, social<\/a>, and environmental developments? It\u2019s a question that\u2019s triggering a lot of scrambling in search of answers.\u00a0<\/p>\n

This existential crisis is also playing out in the world of tech. We\u2019re more reliant than ever before on services working \u2014 on uptime, in other words \u2014 and downtime may speak to bigger crises than your email not sending.\u00a0<\/p>\n

Seizing on that demand in the market, on Thursday, the eponymous startup Incident.io<\/a>, which has built an all-in-one, AI-based platform to help speed up incident management and response in the fragmented world of IT, announced $62 million in financing.<\/p>\n

Incident.io is based in London with operations also in San Francisco, and it plans to use the new money for hiring, sales, and marketing across both regions.\u00a0<\/p>\n

Insight Partners is leading the Series<\/a> B with previous backers Index and Point Nine also participating. (Index led the startup\u2019s $28.7 million Series A in July 2022). With this latest round, Incident.io has now raised just over $96 million<\/a>.\u00a0<\/p>\n

The startup is not disclosing valuation, but sources close to the deal tell me it\u2019s in the region of $400 million.\u00a0Incident.io had a valuation of around $300 million roughly three years ago, the sources say.<\/p>\n

Stephen Whitworth (CEO), Pete Hamilton (CTO), and Chris Evans (CPO) co-founded Incident.io<\/a> after working together at fintech Monzo. There, the three helped build pipelines from the ground up, based on open-source tooling, to track the performance of the company\u2019s internal and customer-facing services and to help Monzo better respond when something went wrong.<\/p>\n

They could see that their pain points for identifying and tracking different incidents were similar to those other digital organisations faced, and they decided to strike out on their own to build a platform to address that for the wider industry.\u00a0<\/p>\n

\u201cMove fast when you break things,\u201d is the company\u2019s tongue-in-cheek motto, and it\u2019s an apt one for any organization.<\/p>\n

These days, the very smallest businesses use a wide array of digital tools across a variety of architectures, and even an incremental update across any one of these tools can trigger glitches that take down entire systems.\u00a0<\/p>\n

Incident.io\u2019s sweet spot is organizations of users numbering more than 200 people, which typically works out to many thousands of employees overall, plus of course potentially dozens or hundreds of different app<\/a>s, microservices and other functions that bind those employees and their work together.\u00a0<\/p>\n

\u201cThe larger the organization, the more opportunity there is for things to go wrong, whether that\u2019s with technical systems, people, or processes.\u201d Whitworth told us in 2022.\u00a0<\/p>\n

Incident.io has grown substantially over the years. Netflix, Linear, Ramp, and Etsy are among its current customers. Whitworth said in an interview with TechCrunch that about three-quarters of the customers it\u2019s adding are in the U.S., and it\u2019s trip<\/a>led its customer base in the last 12 months. The startup says that it has powered responses and alerts for some 250,000 incidents since it was founded in 2021.\u00a0<\/p>\n

It has also expanded as a product. Incident.io originally made a name for itself by building its primary user interface in Slack. This, Whitworth said, \u201cwas a great place to start, but Slack skews to mostly tech companies,\u201d so as the company has grown and aimed to target other sectors, it\u2019s also added support for Microsoft\u2019s Teams as well as its own customised dashboard, \u201ca compatriot to chat,\u201d he said.\u00a0<\/p>\n

That dashboard will have the most functionality and tracking for resolutions and more, but the startup will always keep a presence in third-party chat apps, Whitworth said. \u201cWhen things go wrong people jump into chat, even more and more now.\u201d<\/p>\n

The company has also evolved the product in terms of functionality. \u201cReliability and resilience\u201d are still the primary use cases for Incident.io, and typically infrastructure teams will bring the product in and it will be used by engineers or data specialists. More recently, it\u2019s also seeing an influx from security teams adopting it, too. (Incident.io does not currently have any remediation or other security products, nor does it specifically integrate with them: there are plans for both in the future, Whitworth said.)<\/p>\n

More recently, Incident.io has also started to weave more AI throughout the platform. It\u2019s doing this in a few areas.\u00a0<\/p>\n

Typically, when an incident starts to unfold, many will \u201cjump on a Zoom call to discuss it\u201d, Whitworth said, leaving \u201ca poor human\u201d to transcribe that and come up with action items. The company is now offering an AI copilot to handle that work as well as send out requests to services like Datadog to better understand what might be happening with the code.\u00a0<\/p>\n

Over time, the idea will be to enhance that work to extend as far as remediation.\u00a0<\/p>\n

The existing business, plus the roadmap ahead, is what\u2019s brought about this latest investment.\u00a0<\/p>\n

\u201cIncident.io is building a product that engineers love and organizations rely on to minimize downtime and maximize productivity,\u201d said Thomas Krane, MD at Insight Partners, in a statement. \u201cBy pioneering AI agents that collaborate with engineers to resolve incidents, they\u2019re not just modernizing\u00a0incident\u00a0response but reinventing it for a world where AI isn\u2019t just writing code; it\u2019s keeping it running.\u201d<\/p>\n

Other high-profile investors in Incident.io include Instagram co-founder and Anthropic CPO Mike Krieger and The Chainsmokers\u2019 Mantis VC.<\/p>\n<\/div>\n

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Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

In the world of tech, some might argue that the term of the decade is AI, but in the bigger scheme of things, beyond this single sector, the most important word may well be \u201cresilience.\u201d How well prepared are people, organizations, and countries for unforeseen, negative economic, geopolitical, social, and environmental developments? It\u2019s a question…<\/p>\n","protected":false},"author":1,"featured_media":661935,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/techcrunch.com\/wp-content\/uploads\/2022\/02\/GettyImages-1281179480.jpg?resize=1200,800","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[77337,75885,74839,155506,155507],"class_list":["post-661934","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-ai","tag-enterprise","tag-fundraising","tag-incident-response","tag-incident-io"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/661934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=661934"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/661934\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/661935"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=661934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=661934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=661934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}