{"id":664350,"date":"2025-04-22T07:35:16","date_gmt":"2025-04-22T04:35:16","guid":{"rendered":"https:\/\/en.buradabiliyorum.com\/feds-accuse-uber-of-charging-customers-for-subscriptions-without-consent\/"},"modified":"2025-04-22T07:35:16","modified_gmt":"2025-04-22T04:35:16","slug":"feds-accuse-uber-of-charging-customers-for-subscriptions-without-consent","status":"publish","type":"post","link":"https:\/\/buradabiliyorum.com\/en\/feds-accuse-uber-of-charging-customers-for-subscriptions-without-consent\/","title":{"rendered":"Feds accuse Uber of charging customers for subscriptions without consent"},"content":{"rendered":"
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The Federal Trade Commission filed a lawsuit Monday against Uber, alleging the ride-hail and delivery giant charged customers for its Uber One subscript<\/a>ion service without their consent. The lawsuit also claims Uber failed to deliver the savings promised in its subscription service and made it unreasonably difficult for users to cancel despite its \u201ccancel anytime\u201d promises.\u00a0<\/p>\n

Uber has denied any wrongdoing and accused the FTC of rushing the investigation process and basing its claims on \u201cunvetted allegations.\u201d\u00a0<\/p>\n

The lawsuit comes after the FTC has pushed companies with subscription services to make them easier to cancel under its previous director, Lina Khan. In October 2024, the agency finalized its \u201cclick to cancel\u201d rule that requires companies to make canceling a subscription as easy as signing up for one. Despite facing some challenges<\/a> by industry groups, the rule is expected to go into effect May 14.\u00a0<\/p>\n

\u201cAmericans are tired of getting signed up for unwanted subscriptions that seem impossible to cancel,\u201d FTC Chairman Andrew Ferguson said in a statement. \u201cThe Trump-Vance FTC is fighting back on behalf of the American people.\u201d<\/p>\n

The FTC\u2019s complaint, which follows an investigation that began last year, alleges that Uber customers are wrongly promised savings of $25 a month.\u00a0<\/p>\n

\u201cEven if that were true, Uber does not account for the cost of the subscription (up to $9.99\/month) when calculating those savings,\u201d reads a statement<\/a> from the FTC. \u201cThe company also obscures material information about the subscription (for example, by using small, greyed out text which consumers can easily miss).\u201d\u00a0<\/p>\n

The complaint accuses Uber of automatically charging consumers who signed up for a free trial before their billing date. It also alleges that Uber makes it \u201cextremely difficult\u201d for customers to cancel, wherein users can be forced to navigate \u201cas many as 23 screens and take as many as 32 actions to cancel.\u201d Those actions come in the form of explaining why they want to cancel, dealing with Uber urging them to pause their membership, and if that fails, presenting offers to stay.\u00a0<\/p>\n

\u201cSome users are told they have to contact customer support to cancel but are given no way to contact them; others claim that Uber charged them for another billing cycle after they requested cancellation and were waiting to hear back from customer support,\u201d reads the FTC\u2019s statement.<\/p>\n

Uber clarified that previously, customers who wanted to cancel within 48 hours of their sign up date had to contact customer support to cancel. The company says that is no longer the case. TechCrunch has reached out to learn when Uber updated its policy to allow those customers to cancel within the app. <\/p>\n

The plaintiffs are pushing the court to prohibit Uber from continuing its alleged deceptive practices and to force the company to pay monetary relief.\u00a0<\/p>\n

\u201cWe are disappointed that the FTC chose to move forward with this action, but are confident that the courts will agree with what we already know: Uber One\u2019s sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law,\u201d an Uber spokesperson said in a statement. \u201cUber does not sign up or charge consumers without their consent, and cancellations can now be done anytime in-app and take most people 20 seconds or less.\u201d<\/p>\n

Tim Muris, a former FTC chair who represented Uber during the case\u2019s investigation period, accused the FTC of failing to do a full investigation and basing its complaint on \u201cmisunderstandings of both the facts and the law.\u201d<\/p>\n

Uber\u2019s current outside counsel, Christine Wilson, said, \u201cThe unconventional nature of the rushed investigative process that preceded this enforcement action was compounded by the addition of new and unvetted allegations at the last minute. It is disappointing to see the FTC stray from the rigor and fairness that has long defined the agency at its best.\u201d<\/p>\n

Uber One\u2019s member base reached 30 million across 34 countries in 2024, and the company says it is growing roughly 60% year-over-year. A year ago, Uber CEO Dara Khosrowshahi estimated that Uber One\u2019s membership fees would be \u201cin excess of $1 billion\u201d in 2024.<\/p>\n<\/div>\n

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Source<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Federal Trade Commission filed a lawsuit Monday against Uber, alleging the ride-hail and delivery giant charged customers for its Uber One subscription service without their consent. The lawsuit also claims Uber failed to deliver the savings promised in its subscription service and made it unreasonably difficult for users to cancel despite its \u201ccancel anytime\u201d…<\/p>\n","protected":false},"author":1,"featured_media":664351,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/techcrunch.com\/wp-content\/uploads\/2020\/11\/GettyImages-1142303764.jpg?w=1024","fifu_image_alt":"","footnotes":""},"categories":[18],"tags":[70875,151537,155778,73295,1450,152914],"class_list":["post-664350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-ftc","tag-government-policy","tag-ridehail","tag-transportation","tag-uber","tag-uber-one"],"_links":{"self":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/664350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/comments?post=664350"}],"version-history":[{"count":0,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/posts\/664350\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media\/664351"}],"wp:attachment":[{"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/media?parent=664350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/categories?post=664350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buradabiliyorum.com\/en\/wp-json\/wp\/v2\/tags?post=664350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}