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GitLab, the popular developer and security platform, and AWS, the popular cloud computing and AI service, today announced that they have teamed up to combine GitLab’s Duo AI assistant with Amazon’s Q autonomous agents. The goal here, the two companies say, is to accelerate software innovation and developer productivity, and unlike so many partnerships in…
Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which launched back in 2017. Today, companies like Air Canada, Dish Network and U.S. Bank use the platform for their customer service needs. At its annual re:Invent…