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Sierra, the customer service agent startup founded by Bret Taylor, announced on Thursday that it has acquired the YC-backed French startup Fragment, which helps businesses integrate AI into workflows. This is Sierra’s third public acquisition. It previously bought Japan-based enterprise AI solutions company Opera Tech (which it acquired in late March) and voice agent company…
Sierra, a 21-month-old, San Francisco-based startup that builds customer service AI agents for enterprises, announced on Friday that it reached $100 million in annual revenue run rate (ARR). The company’s rapid growth suggests that businesses across industries are embracing AI agents. The startup’s growth rate surprised even its seasoned co-founders, former Salesforce co-CEO Bret Taylor…
Bret Taylor, board chair at OpenAI and CEO of AI agent startup Sierra, was asked in a recent interview with The Verge whether he agreed with OpenAI CEO Sam Altman’s declaration that “someone is going to lose a phenomenal amount of money in AI.” Taylor echoed Altman’s sentiments, suggesting that we are indeed in an…