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Generative AI is generally referred to as the new and advanced application of artificial intelligence that can generate new content, responses, and much more in the blink of an eye simply by utilizing the grounds on which it has been trained. In the case of call centers or contact centers, generative AI assists agents in…
“#Garmin outage shuts down fitness service, call centers” July 24, 2020 | 9:18am Enlarge Image Garmin watches on display at a 2015 trade fair in Germany. Matthias Balk/picture alliance via Getty Images Garmin’s fitness-tracking service has been down for at least a day — a massive outage that may have been caused by a cyberattack….