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Student loan servicers are in a tough bind, dealing with reduced staff as they prepare for the unprecedented situation of 44 million borrowers returning to payments later this summer. Student loan payments are expected to restart at the end of August at the latest, including for many borrowers who graduated during the pandemic and have…
“Frontier airline discontinues customer service helpline, transitions to a fully digital mode” Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital. Customers who need to contact the airline for changes to their flight will no longer be able to dial the helpline and will have to resort to…
“Top Three Virtual Assistant Service Providers Worldwide” Today, businesses are looking for innovative ways to be more competitive and keep growing. Keeping costs low and boosting sales are the two mantras that are being adopted by corporate honcho’s worldwide. One of the rising trends that are being increasingly adopted in the current scenario is remote…
“If you do this you’re the worst customer ever” What kind of drive-thru customer are you? A TikTok user has followers talking after posting a video detailing the “worst” types of drive-thru customers in her workplace — from those who yell their orders to the customers who order while yammering on the phone. TikToker Audrey…
“I worked at Trader Joe’s and I hated when rude customers did this” Picture this: It’s a busy afternoon at your local Trader Joe’s and people are everywhere; items are flying off the shelves and you need that can of beans an employee is trying to rapidly restock as items around them disappear. You may…
“British ice cream shop worker debunks customer myths” With temperatures increasing, so too is the demand for ice cream. And while business will be booming for The Milking Parlour in the Lake District, there’s one thing that the employees there can’t stand – when customers say the same thing all the time. “POV: you work…
“Dad claims grocery workers attacked him after line complaint” A California man has accused workers at a grocery store of dragging him into a closet and delivering punishing blows after he complained about the long line at a register. John Valencia, a father of seven, told Fox 13 he went to Stater Brothers on East…
“IRS answering only 20% of taxpayer phone calls” Internal Revenue Service agents are answering just a fraction of all incoming customer service calls as the embattled agency struggles with a record volume of inquiries and a massive backlog of tax returns, IRS Commissioner Chuck Rettig acknowledged during a Senate hearing this week. The commissioner detailed…
“#11 Customer Service Phrases That Can Make or Break Your eCommerce Brand” Customer service can definitely make or break your business, especially if you are an eCommerce brand. There are different channels for providing customer support now with social media leading as the preferred mode for people to interact with brands. According to a report…
“#Why aren’t airlines embracing every customer during COVID?” I travel for a living — or at least I did. Up until the pandemic, I documented the peoples and places I visited for various outlets and on Instagram and secretly loved to fly. I adored everything about being up in the air, including things others take…