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“#Better customer care on Twitter leads to nearly 20% increase in customer satisfaction” Credit: CC0 Public Domain Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer service. New research in…
“#Have we just stumbled on the biggest productivity increase of the century?” Credit: fizkes/Shutterstock One of the most striking responses to the COVID-19 pandemic has been the sudden, shift of around half the workforce to working at home. In many cases, this was combined with an equally sudden shift to home schooling. Contrary to what…
“#Diverse supply chains are a win for society—and for business” As movements calling for racial justice have grown throughout the country in recent weeks, many businesses have increased visibility of their diversity initiatives. But few companies ever report on the results of these initiatives, leaving some to doubt their efficacy. In a new article published…
“#Value-added tax cuts do not increase consumer purchasing power” The VAT rate for hairdressing services was reduced by 14 percentage points in January 2007. In January 2012, the standard rate was reinstated increasing the VAT rate by 14 percentage. The figure compares the price indexes for hairdressing services and beauticians services, which were not affected…
“#New index helps forecast US supply chain risks” The Supply Chain Risk Management Index reports quarterly on supply chain risks across 10 categories. Credit: Lehigh University Lehigh University College of Business has launched the Lehigh Business Supply Chain Risk Management Index. The LRMI will report quarterly on how supply chain managers rank 10 broad areas…
“#Study identifies effective linguistic styles for restaurant crowdfunding” For restaurateurs hoping to open a new concept, linguistic style could be the key to online crowdfunding. Credit: University of Houston Online crowdfunding is a multibillion dollar industry, but crafting a compelling pitch that stands out among thousands of projects and lands investors is challenging. This is…
“#Swedish workers among Europe’s best-paid in late 1800s” Credit: CC0 Public Domain In 19th-century Sweden, workers’ wages rose faster than in other European countries. By 1900, they were among the highest in Europe, and the steepest rise of all had been for those who earned least. This is shown by new research at Uppsala University:…
“#The best of both worlds for economic predictions” Credit: CC0 Public Domain Danish physicist Neils Bohr once quipped that prediction is hard, especially when it is about the future. But this is precisely what financial regulators need to do—forecasting the likely state of the economy in the future is crucial when deciding on policy levers…
“#Pandemic accelerated remote work, a trend likely to remain” Credit: Unsplash/CC0 Public Domain As with the previous pandemics and other major events, such as the Great Depression and World War II, the coronavirus pandemic will profoundly change workplaces and the nature of work itself. In fact, it already has, according to a new article published…
“#How regulations meant to increase poor, minority lending ultimately backfire” Credit: Shutterstock Over the years, policymakers have enacted consumer protection laws and regulations to ensure better access to credit for low-income and minority consumers at fair lending rates. While these regulations make it illegal for financial institutions to discriminate against borrowers when making loan approval…