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Get answers to common questions on GBP listing edits, suspensions, address updates, review management and finding support. Over the years, Google Business Profile has become much more complex. After years of helping on the Google Business Profile Help Forum, I’ve answered hundreds and hundreds of questions from business owners who have had questions about GBP. …
Frustrated with negative reviews from unreasonable customers? Here’s how to respond to negative Google reviews related to your business. “No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that all you can…
From analytics to rank tracking, boost your local SEO with these tools. Learn how to use them effectively and understand their limitations. I don’t exaggerate when I say I use many local SEO tools every day. From Chrome extensions to rank trackers to Google products, I rely on the data and insights these tools provide…
Understand how this deceptive practice affects rankings and learn the safe way to correct your listing’s location. There’s a scam going on in the world of Google Maps/Google Business Profile. Competitors can move Google Map pins to a new location which can negatively impact rankings. This has been happening for several months and impacted many…
Google has not specifically confirmed this but a new local SEO report says these may be newly discovered local ranking signals. Google Search might be looking at the items in your menu within your Google Business Profile and how busy your establishment is during popular times as local ranking factors and signals. That’s according to…
Gain a competitive edge by extracting actionable insights from your – and your competitors’ – Google Business Profile reviews. Since the inception of local business listings, companies have explored various methods to acquire more customer reviews. These reviews provide valuable insights into consumer sentiment, common pain points, and areas for improvement. While many businesses use…
July 31, 2024 Google will shut down call history and chat – you can download your history now. Google will be shutting down the Google Business Profile chat and call history feature on July 31, 2024. Google will stop allowing new chats to be initiated starting on July 15, 2024 and then will totally disable…
Verification status, managing appeals and managing reviews currently may not be working. Several features and tools within Google Business Profiles are currently temporarily unavailable. These features include the ability to check verification status, manage appeals and manage reviews. Google said they are working on recovering these features. What is not working. Google said that some…
It is unclear if this was intentionally removed or if this is a bug that Google will fix soon. Google has removed the option to click “more” or “view all” under the local pack within the Google Search results. The local results that show up in the main Google search results for locally intended queries,…
Google mandates third parties to let merchants easily disconnect services from Business Profiles. Learn more about the new opt-out process. In a recent update, Google has mandated that all third-party providers include a dedicated opt-out landing page within the New Merchant Experience (NMX) dashboard. This page must clearly outline the steps a merchant can follow…