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For years, existing consumer platforms have tried to keep users within their app by offering more services. After the rise of the AI chatbot, the trend is to have people use the assistant for both queries and actions without leaving the conversational flow. With its latest update, Yelp is letting people ask questions, get restaurant…
Yelp’s AI-powered updates enhance ad optimization and lead management, helping businesses connect with high-intent customers. Yelp introduced more than 20 features aimed at enhancing user experience and supporting business owners. Key highlights include AI-powered Review Insights, personalized home feeds, and smarter ad optimization, marking a significant leap in leveraging AI for local business discovery and…
Yelp is prioritizing businesses within the Services categories this year, aiming to help generate more quality leads for advertisers. Yelp’s ad revenue increased by 13% to a record $1.28 billion in the final quarter of 2023. Ad clicks for the year experienced a year-over-year growth of 5%, while the average cost per click (CPC) increased…
Advertisers no longer have to wait on hold for a support representative to become available, as they can now schedule appointments. Yelp is rolling out scheduled support consultations for advertisers to ensure their questions are answered in a “timely manner”. While options like online FAQs, email and chat are effective for many queries, some advertisers…
“Yelp to add more flags to anti-abortion pregnancy centers” The online reviews site Yelp said Tuesday it is rolling out a new feature to protect users seeking abortions from being misled about anti-abortion pregnancy centers listed on its platform. Such centers are typically religiously affiliated and deter clients from having an abortion. On Tuesday, Yelp…
“#Prince Street Pizza owners step down amid allegations of racism” The father and son behind one of the Big Apple’s most popular pizza shops — Prince Street Pizza — are stepping down after being accused of making racist comments, mocking the Black Lives Matter movement and telling disgruntled customers to “sh-t in a hat,” reports…
“#Trump’s ‘Four Seasons Total Landscaping’ debacle brought out all the Yelp comedians” They staged the press conference in front of the garage, between the fire extinguisher and the yellow hose. Truly presidential stuff, folks. Image: JUSTIN LANE/EPA-EFE/Shutterstock You might’ve missed it in the midst of Saturday’s revelry, but the Donald Trump campaign pulled some wild…
“#Yelp to label businesses accused of ‘racist behavior’” Yelp has created a new label to warn users about businesses accused of racism following an uptick in reports of discrimination. The review platform says the alert will help consumers decide whether they’ll be welcome at a particular business — but its already receiving criticism by people…