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AI agents are expected to soon start making autonomous purchasing and scheduling decisions on behalf of humans. But Michael Fanous, a UC Berkeley computer science graduate and former machine learning engineer at CareRev, argues that these agents are currently missing a critical piece of the puzzle: the full context required to truly understand the people…
Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is meant to help health care organizations automate repetitive administrative tasks including appointment scheduling, documentation, and patient verification, among other things. Amazon Connect Health is HIPAA eligible and connects with electronic health record (EHR) software. The platform is currently partnered…
What happens when an AI agent decides the best way to complete a task is to blackmail you? That’s not a hypothetical. According to Barmak Meftah, a partner at cybersecurity VC firm Ballistic Ventures, it recently happened to an enterprise employee working with an AI agent. The employee tried to suppress what the agent wanted…
If 2025 was the year AI got a vibe check, 2026 will be the year the tech gets practical. The focus is already shifting away from building ever-larger language models and toward the harder work of making AI usable. In practice, that involves deploying smaller models where they fit, embedding intelligence into physical devices, and…
It’s been three years since OpenAI released ChatGPT and kicked off a surge in innovation and attention on AI. Since then, optimists have regularly claimed that AI will become a critical part of the enterprise software industry, and so enterprise AI startups mushroomed on the back of immense amounts of investment. But enterprises are still…
Amazon Web Services’ annual tech conference AWS re:Invent has wrapped. And the singular message, amid a deluge of product news and keynotes, was AI for the enterprise. This year it was all about upgrades that give customers greater control to customize AI agents, including one that AWS claims can learn from you and then work…
Amazon Web Services’ annual tech conference AWS re:Invent has wrapped up its first official day of programming and has already delivered an endless stream of product news. The unsurprising theme is AI for the enterprise, although this year it’s all about upgrades that give its customers greater control to customize AI agents — including one…
Salesforce announced Monday the latest version of its AI agent platform as the company looks to lure enterprises to its AI software in an increasingly crowded market. The customer relations manager giant unveiled the new platform, branded Agentforce 360, ahead of its annual Dreamforce customer conference that kicks off October 14. This newer version of…
When Nick Turley joined OpenAI in 2022 as the head of ChatGPT, he was tasked with commercializing the company’s research. He has made great strides toward that goal, growing the product to 800 million weekly active users. Now, Turley wants to take an even bigger swing: transforming ChatGPT into a new type of operating system…
Manny Medina, previously best-known as the founder of sales automation startup Outreach ($4.4 billion valuation), has wowed investors with his young startup, Paid. Paid just closed an oversubscribed $21.6 million seed round led by Lightspeed. With the €10 million pre-seed round it raised in March, London-based Paid has already raised $33.3 million and hasn’t even…