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Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more. Salesforce says it wants to use Fin’s team and technology to improve Agentforce,…
Salesforce pulled out all the stops to convince investors that the AI revolution won’t be its death when it announced fourth-quarter earnings on Wednesday. Salesforce reported a solid quarter of $10.7 billion in revenue, up 13% year-over-year. For the year, it reported $41.5 billion in revenue, up 10% over the previous year, with both results…
Amazon Web Services ended 2025 with its strongest quarterly growth rate in more than three years. The company reported Thursday that its cloud service business recorded $35.6 billion in revenue in the fourth quarter of 2025. This figure marks a 24% year-on-year increase and the business segment’s largest growth rate in 13 quarters. Annual revenue…
American consumers spent $11.8 billion online on Black Friday, according to data from Adobe Analytics, which says it tracks more than 1 trillion visits to U.S. retail websites. That’s a new record, and up from $10.8 billion spent on Black Friday last year, Adobe says. Between 10am and 2pm, online shoppers were supposedly spending $12.5…
Google has confirmed that hackers have stolen the Salesforce-stored data of more than 200 companies in a large-scale supply chain hack. On Thursday, Salesforce disclosed a breach of “certain customers’ Salesforce data” — without naming affected companies — that was stolen via apps published by Gainsight, which provides a customer support platform to other companies. …
Cybersecurity giant CrowdStrike has confirmed firing a “suspicious insider” last month who allegedly fed information about the company to a notorious hacking group. A hacking collective known as Scattered Lapsus$ Hunters published screenshots late Thursday and Friday morning in a public Telegram channel that allegedly showed insider access to CrowdStrike systems. The screenshots, which TechCrunch…
Marc Benioff, co-founder and CEO of Salesforce, appears to be walking back comments calling for the National Guard to patrol San Francisco. “Having listened closely to my fellow San Franciscans and our local officials, and after the largest and safest Dreamforce in our history, I do not believe the National Guard is needed to address…
Ron Conway, the founder of venture firm SV Angel, known for its early investments into Google, Airbnb, and Meta, has resigned from Salesforce Foundation, the New York Times reported. The resignation follows Salesforce CEO Marc Benioff saying last week that he “fully supported” President Trump and thought National Guard troops should patrol San Francisco streets….
Salesforce announced Monday the latest version of its AI agent platform as the company looks to lure enterprises to its AI software in an increasingly crowded market. The customer relations manager giant unveiled the new platform, branded Agentforce 360, ahead of its annual Dreamforce customer conference that kicks off October 14. This newer version of…
Marc Benioff has long been San Francisco’s liberal-leaning billionaire, the tech executive who funded homeless services, donated to the city’s public schools, and hosted Hillary Clinton fundraisers. But in a new, wide-ranging phone interview with the New York Times from his private plane, Benioff revealed a political transformation that seemed to surprise even his own…