Xiaomi accepts issue with Google devices, says sorry

NEW DELHI: Earlier today it was reported that Google has disabled the access of Xiaomi devices to its Nest Hub and Assistant. The tech giant decided to do so after a user reported that that he is seeing still images from a stranger's security camera.

Now Xiaomi has released an official statement on the issue. The company has apologised for the security bug and said that it is looking into the matter. The official statement released by the company reads, “Xiaomi has always prioritized our users' privacy and information security. We are aware there was an issue of receiving stills while connecting Mi Home Security Camera Basic 1080p on Google Home hub. We apologize for the inconvenience this has caused to our users.

Our team has since acted immediately to solve the issue and it is now fixed. Upon investigation, we have found out the issue was caused by a cache update on December 26, 2019, which was designed to improve camera streaming quality. This has only happened in extremely rare conditions. In this case, it happened during the integration between Mi Home Security Camera Basic 1080p and the Google Home Hub with a display screen under poor network conditions.

We have also found 1044 users were with such integrations and only a few with extremely poor network conditions might be affected. This issue will not happen if the camera is linked to the Xiaomi’s Mi Home app.

Xiaomi has communicated and fixed this issue with Google, and has also suspended this service until the root cause has been completely solved, to ensure that such issues will not happen again.”

For those unaware, an online report revealed that a user of Xiaomi Mijia 1080p Smart IP security camera said that his was showing him images from strangers' homes when he tried to stream from the camera to a Google Nest Hub. The report further added that the Reddit user saw images of an enclosed porch, a man sleeping in the chair, a baby sleeping in the cradle.

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